Customer Success Manager
1 month ago
Job Overview:
Our client is looking for an experienced and dynamic Customer Success Manager to lead their customer service team in Greenville, SC. The Customer Success Manager will be responsible for reshaping their customer service strategy and building a high-performing in-house team. You will lead initiatives to enhance the customer experience, improve response times, and develop systems to address pain points in their eCommerce business model. Your goal is to directly influence customer feedback, review ratings, and overall marketplace performance.
Key Responsibilities:
- Lead the transition of customer service from an outsourced model to an in-house department.
- Overhaul current customer service processes to improve response time, satisfaction, and efficiency.
- Develop strategies that positively impact marketplace metrics such as reviews, seller ratings, and dispute resolution.
- Handle escalated customer issues via phone, chat, and email, ensuring prompt and satisfactory resolutions.
- Train and manage a team of customer service representatives, setting clear goals and performance standards.
- Analyze marketplace metrics and customer reviews to identify trends and areas for improvement.
- Collaborate closely with the management team to align customer service strategies with overall company goals.
- Stay up to date with industry trends, tools, and customer service best practices to drive innovation.
Qualifications:
- Bachelor's degree in Business, Marketing, eCommerce, or a related field.
- Proven experience in overhauling customer service practices within an eCommerce environment.
- 5+ years of experience in customer service management, with a focus on improving reviews, ratings, and marketplace metrics.
- Strong leadership and communication skills, with the ability to motivate and manage teams.
- Experience working with marketplace platforms (e.g., Amazon, eBay) and handling marketplace-related disputes and reviews.
- Analytical mindset with a strong ability to interpret data and drive actionable improvements.
- Familiarity with consumer electronics and refurbished technology markets is a plus.
-
Customer Success Manager
1 month ago
Greenville, United States Find Great People | FGP Full timeJob Overview: Our client is looking for an experienced and dynamic Customer Success Manager to lead their customer service team in Greenville, SC. The Customer Success Manager will be responsible for reshaping their customer service strategy and building a high-performing in-house team. You will lead initiatives to enhance the customer experience, improve...
-
Customer Success Specialist
2 weeks ago
Greenville, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Customer Success Specialist to join our team in Greenville, South Carolina. In this role, you will be focusing on providing outstanding customer service, maintaining customer records, and managing orders. This role offers a contract to permanent employment opportunity.Responsibilities:• Efficiently handle...
-
Customer Success Specialist
4 weeks ago
Greenville, South Carolina, United States Webhelp Full timeRole Overview At Concentrix, we are dedicated to creating success for our clients, the communities around us, and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. In this role, you will be part of our team that makes an impact for our clients. Main...
-
Specialist, Partner Success
4 weeks ago
Greenville, United States Webhelp Full timeApply Now Job Title: Specialist, Partner Success Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community. We are looking for an Partner Specialist to join our team. Today. We are Concentrix. We are dedicated to creating success for our...
-
Specialist, Partner Success
3 months ago
Greenville, United States Webhelp Full timeApply Now Job Title: Specialist, Partner Success Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community. We are looking for an Partner Specialist to join our team. Today. We are Concentrix. We are dedicated to creating success for our...
-
Customer Experience Manager
2 weeks ago
Greenville, United States Michelin North America Full timeIT Customer Experience ManagerMichelin is hiring!- - - - - - - - - - - -IT Customer Experience ManagerThe Opportunity:We are seeking a dynamic IT Customer Experience Manager to lead strategic digital initiatives at Michelin in North America. This role works with the Sr. Director of IT Application Development and involves:Leading and driving digital...
-
Customer Service Manager Assistant
2 weeks ago
Greenville, South Carolina, United States Buchheit Inc Full timeJob SummaryAs a Customer Service Manager Assistant at Buchheit Inc, you will play a key role in planning, coordinating, and controlling the activities of the customer service team. This position is responsible for maintaining and enhancing customer service relationships and meeting organizational and operational objectives.Key ResponsibilitiesImplement...
-
Experienced Senior Project Manager
6 days ago
Greenville, South Carolina, United States Gpac Full timeCustom Twin Home Development Senior Project ManagerOur client, a family-owned and operated business, is seeking an experienced senior project manager to lead the development of customizable twin home projects.About the Role:Lead and oversee construction projects, coordinating with engineers and architects to ensure timely completion and minimize change...
-
Customer Service Representative
4 weeks ago
Greenville, North Carolina, United States Cory Kennedy - State Farm Agent Full timeWe are seeking a highly skilled Customer Relations Representative to join our team at Cory Kennedy - State Farm Agent. As a key member of our team, you will be responsible for generating exceptional client experiences that reinforce the growth of our successful insurance agency.Key Responsibilities:Manage customer inquiries and resolve issues in a timely and...
-
Management Associate
2 weeks ago
Greenville, United States Babylon Enterprises Full timeBabylon Enterprises is a dynamic marketing and consulting agency that partners with some of the world's most recognized telecommunication brands. We specialize in developing innovative and customer-focused marketing strategies to help our clients reach their target audience and achieve their business objectives. Our team is made up of driven and ambitious...
-
Customer Service Manager
3 weeks ago
Greenville, United States Ingles Markets, Incorporated Full timeLocation: Greenville - Store 32: 1335 Stallings Rd. Greenville SC 29609 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service, while maintaining a high level of productivity, and complying with all safety and sanitation procedures; related experience is a plus; must...
-
Senior Manager, Program Management
4 weeks ago
Greenville, United States L3 Technologies Full timeJob Title: Senior Manager, Program Management Job Code: 15669 Job Location: Greenville, TX Schedule: 9/80 Clearance: Active Secret (or greater) clearance Job Description: L3Harris ISR and Strike Group (ISG) is searching for a motivated and energetic Program Manager (PM) to contribute to the success of the International Strategic Collection and Targeting...
-
Customer Service
2 months ago
Greenville, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Supply Chain/Purchasing Specialist. This role involves a blend of customer service and supply chain management tasks within the logistics sector. The successful candidate will be involved in a variety of functions, ranging from customer order processing to inventory...
-
Customer Service
4 weeks ago
Greenville, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Supply Chain/Purchasing Specialist. This role involves a blend of customer service and supply chain management tasks within the logistics sector. The successful candidate will be involved in a variety of functions, ranging from customer order processing to inventory...
-
Customer Development Associate
4 months ago
GREENVILLE, United States Advanced Technology Services Full timeFounded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas...
-
Customer Development Associate
4 months ago
GREENVILLE, United States Advanced Technology Services Full timeFounded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas...
-
Specialist, Account Manager
3 weeks ago
Greenville, United States Webhelp Full timeApply Now Job Title:Specialist, Account ManagerJob DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.We are looking for an Account manager to join our team. Today.We are Concentrix. We are dedicated to creating success for our clients, the...
-
Specialist, Account Manager
2 weeks ago
Greenville, United States Webhelp Full timeApply Now Job Title:Specialist, Account ManagerJob DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.We are looking for an Account manager to join our team. Today.We are Concentrix. We are dedicated to creating success for our clients, the...
-
Specialist, Account Manager
3 weeks ago
Greenville, United States Webhelp Full timeApply Now Job Title: Specialist, Account Manager Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community. We are looking for an Account manager to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients,...
-
Specialist, Account Manager
4 weeks ago
Greenville, United States Webhelp Full timeApply Now Job Title: Specialist, Account Manager Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community. We are looking for an Account manager to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients,...