Collections Specialist

1 month ago


American Fork, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Collections Specialist based in American Fork, Utah, 84003, United States. This role is part of the finance industry and offers a short term contract employment opportunity. As a Collections Specialist, you will be instrumental in managing accounts receivable, handling inbound calls, overseeing billing functions, administering claims, and supervising collection processes.

Responsibilities:

• Administer and manage accounts receivable to ensure timely and accurate processing
• Handle inbound calls from customers, addressing their inquiries and resolving issues promptly
• Oversee billing functions to maintain up-to-date and precise records
• Administer claims, ensuring they are processed and resolved in a timely manner
• Supervise collection processes, implementing strategies to recover outstanding payments
• Monitor customer accounts regularly to identify discrepancies and take appropriate action
• Communicate with customers to resolve any billing and payment discrepancies
• Maintain accurate records of customer credit applications
• Ensure all customer credit records are updated and accurate
• Implement strategies to improve collection processes and ensure compliance with company policies.• Must possess expertise in Accounts Receivable (AR)
• Should have experience in answering inbound calls
• Demonstrable experience with billing functions is required
• Must have a solid understanding of claim administration
• Proficiency in collection processes is mandatory
• Excellent communication and interpersonal skills are necessary
• Must demonstrate a high level of accuracy and attention to detail
• An ability to identify issues and resolve them in a timely manner is needed
• Should have a strong ethical stance towards the confidentiality of customer information
• Must be able to work independently as well as part of a team
• Must be able to handle difficult customers with diplomacy and tact
• Should possess strong organizational and time management skills
• Must have a high level of proficiency in using computer software such as Microsoft Office
• Experience with financial software platforms is preferred
• A background in financial services or a related industry is advantageous
• Must have a high school diploma or equivalent; higher education or certifications in related fields are a plus.

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