Leave Coordinator

4 days ago


Charlotte, United States Beacon Hill Associates - Charlotte Full time
Job DescriptionJob Description

We are seeking a Leave Coordinator to join our team You will perform activities in human resources from recruiting new hires to retaining existing hires.

Responsibilities:

  • Provide excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellences (COE) staff and employees
  • Serve as a primary point of contact for administration of accommodation claims
  • Inform employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims system
  • Request medical information to determine if the employee meets the requirements under federal ADA, state, and/or Charter requirements for a qualifying condition
  • Update the case management system with transaction specific information and supporting documentation
  • Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), case management tracking (HR Helpdesk) and vendor websites
  • Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns
  • Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue

Qualifications:

  • Previous experience in Human Resources, recruiting, or other related fields
  • Knowledge of labor and employment laws
  • Ability to build rapport with all employees
  • Strong organizational skills
  • Excellent written and verbal communication skills


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