Customer Service Representative

24 hours ago


Oregon City, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long term contract employment opportunity for a Customer Service Representative in Oregon City, Oregon. This role will be primarily tasked with handling customer inquiries, processing applications, and maintaining customer records.


Responsibilities:


• Conduct questionnaires over the phone and manage a high volume of calls

• Make referrals for qualified individuals

• Maintain strict confidentiality and uphold professional boundaries and ethics

• Apply empathetic listening skills and creative problem-solving to assist individuals

• Coordinate with multiple internal partners

• Utilize strong database navigation skills for efficient operation

• Perform accurate data entry tasks

• Monitor customer accounts and take appropriate action as required.

• Proven experience in a Customer Service role
• Proficiency in typing with a speed of 45 - 60 WPM
• Strong skills in Account Management
• Experience in providing Administrative Assistance
• Ability to handle an Answering Multi-Line Phone System
• Proficiency in Microsoft Office Suites including Word, Excel, PowerPoint, and Outlook

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