Desktop Support Technician
1 month ago
Description:
Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required.
20% Identify, triage, prioritize and resolve Level 1, 2 and 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.
20% Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment
10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages.
10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.
10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.
10% Makes technical recommendations to executive operational leadership regarding problems, projects and releases.
10% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions
Skills:
Desktop, Windows 10, Troubleshooting, Hardware, Active directory, Printers, Support, Customer service, Imaging, Office 365
Top Skills Details:
Desktop, Windows 10, Troubleshooting, Hardware, Active Directory, Printers
Additional Skills & Qualifications:
Analytical Skills -
o Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
Communication Skills –
o Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
Time Management Skills -
o Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
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