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Bilingual Customer Service Specialist- French Speaking
1 month ago
Job Responsibilities:
- Manage customer inquiries via email, promptly addressing questions related to orders, product information, and complaints with professionalism and care.
- Act as a liaison between customers, retailers, representatives, and internal departments, ensuring seamless communication.
- Generate regular reports on progress, performance metrics, and projections.
- Handle incoming phone calls by providing order details, processing orders, and accepting payments.
- Track shipments, monitor order status, and coordinate with carriers to ensure timely deliveries.
- Process product returns, including issuing return labels, managing check-ins, and issuing refunds.
- Use various software tools to document customer interactions and resolutions accurately.
- Communicate regularly with team members and management to identify improvement areas, address recurring issues, and observe emerging trends.
- Support general customer service functions as needed.
- Develop a deep understanding of key client needs and product requirements.
Requirements:
- Prior in-office customer service experience is essential, with B2B experience strongly preferred.
- Must be Bilingual French Canadian speaking
- Ability to work both independently and collaboratively within a team.
- Capacity to quickly learn, retain, and share product knowledge effectively.
- Strong problem-solving skills with a solution-focused approach.
- Flexible with job duties, as the small office environment encourages mutual assistance during busy periods.
- SAP experience is beneficial but can be learned on the job.
Additional Details:
- Pay Range: $20-$22/hr, depending on experience.
- Schedule: Monday-Friday, 8 am-5 pm.
- Location: Initial training in-office in Minneapolis for approximately one month, followed by a hybrid schedule of 2-3 days remote and 2-3 days in-office, based on performance.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
