Client Svc I Representative

3 weeks ago

Lancaster, United States Canon Solutions America, Inc. Full time
Job DescriptionJob Description
Client Svc I Representative

US-PA-Lancaster

Job ID: 32371
Type: Full-Time
# of Openings: 1
Category: Field Service
Additional Locations|MCS

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.



Your Impact

Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.

Device Maintenance:

-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

-Follows daily, established maintenance processes and procedures.

-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

-Evaluates equipment issues and notifies service department if unable to resolve.

-Delivers paper.

-Assists end-users in basic functionality of equipment.

-Records meter reads.

-Maintains service activity reports.

-Monitors supplies and restocks inventory.



About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.



Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#PM20 #LI-JZ1 #LI-ONSITE

PIba3fd2ce7f21-25405-35665564

  • Client Svc III Rep.

    3 weeks ago

    Lancaster, United States Canon Solutions America Full time

    Client Svc III Rep. US-PA-Lancaster Job ID: 32375 Type: Full-Time # of Openings: 1 Category: Field Service Additional Locations MCS About the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner. Your Impact Main...

  • Client Svc III Rep.

    3 weeks ago

    Lancaster, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc III Rep.US-PA-LancasterJob ID: 32375Type: Full-Time# of Openings: 1Category: Field ServiceAdditional Locations|MCSAbout the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.Your Impact...

  • Client Svc Rep Ii

    7 days ago

    Lancaster, United States Canon U.S.A., Inc. Full time

    Client Svc Rep II - Device MaintenanceLocationUS-PA-LancasterCompanyCanon Solutions America, Inc.Requisition ID32373CategoryField ServicePosition TypeFull-TimeAbout the RoleAdvanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your ImpactMain Responsibilities:- Promptly...

  • Client Svc Rep II

    3 weeks ago

    Lancaster, United States Canon Solutions America Full time

    Client Svc Rep II - Device Maintenance US-PA-Lancaster Job ID: 32373 Type: Full-Time # of Openings: 1 Category: Field Service Additional Locations MCS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly...

  • Client Svc Rep II

    3 weeks ago

    Lancaster, United States Canon Solutions America, Inc. Full time

    Job DescriptionJob DescriptionClient Svc Rep II - Device MaintenanceUS-PA-LancasterJob ID: 32373Type: Full-Time# of Openings: 1Category: Field ServiceAdditional Locations|MCSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main...

  • Client Service Representative

    7 months ago

    Lancaster, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, w Client Service, Representative, Service, Animal Care, Retail, Client

  • Client Services Representative II | KVNY

    2 months ago

    Lancaster, United States Clay Lacy Aviation Full time

    Position Summary The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSRs demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will...

  • Service Representative I

    6 days ago

    Lancaster, United States Passumpsic Bank Full time

    Every person who works at Passumpsic Bank is an ambassador. We all represent the bank, our team and the communities we serve, especially our Service Representatives. If you are someone who understands the importance of being at your best, giving your all, and striving to be great, we need you on Team Passumpsic! SUMMARY This position is the primary contact...

  • CLU Portfolio Manager I or II

    1 week ago

    Lancaster, United States Truist Full time

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...

  • CLU Portfolio Manager I or II

    2 weeks ago

    Lancaster, United States Truist Full time

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...

  • Attorney I

    4 weeks ago

    Lancaster, United States Founders Federal Credit Union Full time

    Relax... Join Our Team! Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize...

  • Attorney I

    4 weeks ago

    Lancaster, United States Founders Federal Credit Union Full time

    Relax... Join Our Team! Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize...

  • Peer Recovery Support Specialist I

    6 months ago

    Lancaster, United States Tarzana Treatment Centers Full time

    **Job Summary:** We are seeking a Peer Recovery Support Specialist I to join our team. The Peer Recovery Support Specialist I will provide peer support services to individuals with mental health and substance use disorders. They will offer guidance, encouragement, and advocacy to help clients achieve their recovery goals. **Salary Range** $25.50 - $28 /...

  • Customer Service Representative

    4 weeks ago

    Lancaster, United States Time Doctor LLC Full time

    Time Doctor empowers individuals to achieve their best performance, no matter where they work. With a worldwide, distributed team spanning 31 countries and over 280,000+ active users who swear by our product's ability to enhance visibility, profitability, and employee engagement. As one of the most premier companies, we are notorious for providing our...

  • Business Development Representative

    2 weeks ago

    Lancaster, Pennsylvania, United States Ascend Staffing Full time

    Job OverviewWe are seeking a highly motivated Business Development Representative to join our team at Ascend Staffing. As an Outside Sales Representative, you will play a key role in driving business growth by building and maintaining strong relationships with our clients.

  • Customer Service Representative

    1 week ago

    Lancaster, United States SMG Inc Full time

    Our company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what's best for our customers and creating solutions that will leave a permanent and positive...

  • Customer Service Representative

    6 days ago

    Lancaster, United States SMG Inc Full time

    Our company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what's best for our customers and creating solutions that will leave a permanent and positive...

  • Outside Sales Representative

    2 months ago

    Lancaster, United States Ascend Staffing Full time

    Job DescriptionJob DescriptionSalary: 30k – 45k plus commissionAt Ascend Staffing, we know our sales team holds the key to our triumph. That's why we're on the lookout for passionate, achievement-hungry go-getters. We're all about fueling your success with the tools and resources you need to shine As an Outside Sales Representative, you will...

  • Outside Sales Representative

    3 weeks ago

    Lancaster, United States Ascend Staffing Full time

    Job DescriptionJob DescriptionSalary: 30k 45k plus commissionAt Ascend Staffing, we know our sales team holds the key to our triumph. That's why we're on the lookout for passionate, achievement-hungry go-getters. We're all about fueling your success with the tools and resources you need to shineAs an Outside Sales Representative, you will play a...

  • Sales and Marketing Representative

    2 weeks ago

    Lancaster, Pennsylvania, United States VetJobs Full time

    About PremiumPremium is a fast-growing company built on family values, providing sales and marketing services to various clients across multiple retail locations.Job DescriptionWe are seeking an experienced Retail Merchandising Specialist to represent hundreds of brands across several retail locations. As a key member of our team, you will be responsible for...