Medical Customer Service Specialist

2 weeks ago

Paradise Valley, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Medical Customer Service Specialist

Phoenix, AZ 85253

Pay Rate: $17.50 per hour

Monday - Friday (8-4:30p)

Responsibilities:

  • Serve as the first point of contact for patients and their families, both in person and over the phone.

  • Provide exceptional customer service by answering inquiries, addressing concerns, and resolving issues promptly and efficiently.

  • Schedule appointments, coordinate referrals, and assist with patient registration and check-in processes.

  • Collect and verify patient information, insurance details, and medical history accurately and confidentially.

  • Collaborate with healthcare professionals and administrative staff to ensure smooth patient flow and optimal care coordination.

  • Maintain accurate and up-to-date patient records and documentation.

  • Handle billing inquiries, insurance claims, and assist with financial arrangements.

  • Maintain a professional and courteous demeanor when dealing with patients, their families, and fellow team members.

  • Adhere to all relevant healthcare regulations and privacy laws to ensure patient confidentiality and data security.

Qualifications:

  • Minimum of 1 year of experience working in a medical front office or healthcare setting.

  • Strong customer service skills with the ability to empathize and communicate effectively.

  • Proficient in using electronic medical records (EMR) and scheduling systems.

  • Excellent organizational skills with attention to detail and accuracy.

  • Knowledge of medical terminology, insurance procedures, and billing processes.

  • Ability to multitask and prioritize tasks in a fast-paced environment.

  • Strong problem-solving and decision-making abilities.

  • Professional and friendly demeanor with excellent interpersonal skills.



Pay Details: $17.50 per hour

Search managed by: Katherine Geanetta

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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