Customer Service Representative

4 days ago


Syracuse, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Customer Service Representative in Syracuse, New York. This role is primarily focused on providing excellent customer service in a call center setting within the Managed Care and Benefit Administration industries. The successful candidate will be tasked with handling a variety of customer-related duties, from processing inquiries to maintaining accurate records.

Responsibilities:
• Provide detail oriented and positive customer service via phone and email
• Ensure compliance with company standards and best practices
• Accurately process and track customer requests and inquiries
• Document and report errors for the purpose of improving team performance
• Understand and explain specific client details and provider contracted rates
• Use Microsoft Office and other relevant software for data entry and correspondence
• Manage customer accounts and take appropriate action as necessary
• Work efficiently to resolve issues and reduce customer wait times
• Comply with safety rules and regulations during work hours
• Undertake additional duties as required.• Position: Customer Service Representative

Experience:
• Minimum of 1 year of experience in a customer service role

Skills:
• Proficiency in answering inbound calls
• Experience in a call center customer service environment
• Strong customer service skills
• Familiarity with data entry tasks
• Ability to handle email correspondence effectively
• Experience with both inbound and outbound calls

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