Customer Service Representative

3 days ago

Spring, United States Robert Half Full time
Job DescriptionJob DescriptionWe are hiring a Customer Service Representative to join our team in the Waste, Refuse & Environmental Waste Management industry, located in The Woodlands, Texas. As a Customer Service Representative, your role will involve handling customer inquiries, managing customer accounts, and providing excellent customer service. This role offers a short term contract employment opportunity.

Responsibilities
• Handle both inbound and outbound calls to service our customer base effectively
• Set up new customer accounts and maintain up-to-date records of existing customers
• Provide outstanding customer service and maintain a positive attitude throughout all interactions
• Use Microsoft Excel and Microsoft Word to manage customer data and perform data entry tasks
• Monitor customer accounts and take appropriate action when necessary
• Ensure all customer applications are processed accurately and efficiently
• Maintain a high level of professionalism and positivity when dealing with customers
• Utilize your skills in Call Center Customer Service and Answering Inbound Calls to enhance customer satisfaction
• Act promptly to resolve any customer issues or complaints
• Collaborate with the team to ensure a unified approach to customer service.• Proficiency in Microsoft Excel and Microsoft Word
• Experience in a call center customer service environment
• Proven ability to handle inbound and outbound calls
• Excellent customer service skills
• Ability to perform data entry tasks accurately and efficiently
• Knowledge of waste, refuse, and environmental waste management industry is a plus
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong problem-solving skills and ability to handle customer complaints effectively
• High level of attention to detail and organizational skills
• Ability to work as part of a team and contribute to a positive work environment.

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