Service Representative
2 months ago
Location: Lynnwood, WA – Fully onsite
Employment Type: Full-Time (Contract)
Are you a highly organized and customer-focused individual with a proven track record of managing high-volume inquiries in a fast-paced environment? We are seeking an experienced Customer Service Representative (CSR) to join our clients team in Lynnwood, WA. If you're passionate about delivering excellent service and enjoy working in a dynamic environment, we'd love to hear from you
Responsibilities:
- Handle a high volume of customer inquiries via phone, email, and chat with efficiency and accuracy
- Resolve customer complaints, provide product/service information, and troubleshoot issues
- Accurately process orders, returns, and exchanges
- Maintain detailed records of customer interactions and follow-up to ensure complete satisfaction
- Collaborate with internal teams to address customer needs and ensure timely resolution
- Stay informed about company products, services, and policies to provide up-to-date information to customers
- Meet or exceed performance metrics, including call resolution times, customer satisfaction scores, and other key targets
- Prior experience in a high-volume customer service role
- Strong verbal and written communication skills
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Proficiency with customer service software, databases, and tools
- Problem-solving skills with a customer-first mindset
- Ability to stay calm under pressure and de-escalate challenging situations
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook)
- High school diploma or equivalent (additional qualifications preferred)
Pay Details: $19.00 to $23.00 per hour
Search managed by: Gerald Morales
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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