Customer Service Representative
1 week ago
Description
Typical Day: On the phone for 90% of the shift scheduling individuals for physical therapy or diagnostic imaging appointments related to workers compensation. Will be speaking with workers, clinics and doctors offices. Candidates will be considered for either or both of the positions below:
Scheduling Coordinator:
In this role the employee will be expected to contact workers’ comp claimants to assist with the scheduling of work comp diagnostic or outpatient therapy services. Employees will communicate with diagnostic imaging centers, outpatient therapy providers, work comp claimants and insurance carriers to ensure prompt scheduling of any diagnostic or outpatient therapy services. Streamline places a strong emphasis on customer service, employee production and accuracy. Employees will be expected to communicate with various customers via phone, email, fax and text while working out of multiple programs including Outlook
Intake Coordinator:
In this role the employee will be expected to input workers’ comp claimant demographic information while seeking any additional documentation required to facilitate the scheduling of work comp diagnostic or outpatient therapy services. This includes reviewing medical documents for accuracy and soliciting additional information from various sources including medical doctors, insurance carriers and other 3rd party vendors. Streamline places a strong emphasis on customer service, employee production and accuracy. Employees will be expected to communicate with various customers via phone, email, fax and text while working out of multiple programs including Outlook, Microsoft Teams and Streamline’s internal record-keeping systems.
Skills & Qualifications
Prior customer service experience required (prefer retail experience)
Tenure in past roles must exceed a minimum of 1-2 years
6+ month prior experience meeting set performance standards including production and quality.
40+ WPM typing
Pay and Benefits
The pay range for this position is $17.00 - $17.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position will be accepting applications until Dec 6, 2024.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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