CSR Call Center

3 weeks ago


Roanoke, United States 247 Headhunting Full time
Job DescriptionJob Description

Responsibilities:

  • Answer incoming calls and greet customers in a professional and courteous manner
  • Listen attentively to customer inquiries and concerns, understand their needs, and provide accurate information and solutions
  • Respond to customer inquiries via phone, email, or chat as per the company's communication policies
  • Maintain a detailed and accurate record of all customer interactions and transactions in our call log system
  • Escalate customer issues or concerns to the appropriate department or management team
  • Update customer information in the company's database or CRM system
  • Provide excellent customer service by exceeding customer expectations and ensuring customer satisfaction
  • Meet or exceed the company's call handling and productivity standards
  • Participate in training and development programs to enhance job knowledge and skills
  • Adhere to the company's policies, procedures, and standards

Requirements:

  • High school diploma or equivalent
  • Excellent communication skills, both written and verbal
  • Multitask, prioritize, and manage time effectively
  • Attention to detail and accuracy
  • Work in a fast-paced environment
  • Knowledge of customer service principles and practices
  • Proficient in the use of computers and software applications
  • Work flexible hours including evenings, weekends, and holidays
  • Team player with a positive attitude and strong work ethic
  • Previous experience in customer service, call center, or related field is preferred


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