CSR Call Center
3 weeks ago
Responsibilities:
- Answer incoming calls and greet customers in a professional and courteous manner
- Listen attentively to customer inquiries and concerns, understand their needs, and provide accurate information and solutions
- Respond to customer inquiries via phone, email, or chat as per the company's communication policies
- Maintain a detailed and accurate record of all customer interactions and transactions in our call log system
- Escalate customer issues or concerns to the appropriate department or management team
- Update customer information in the company's database or CRM system
- Provide excellent customer service by exceeding customer expectations and ensuring customer satisfaction
- Meet or exceed the company's call handling and productivity standards
- Participate in training and development programs to enhance job knowledge and skills
- Adhere to the company's policies, procedures, and standards
Requirements:
- High school diploma or equivalent
- Excellent communication skills, both written and verbal
- Multitask, prioritize, and manage time effectively
- Attention to detail and accuracy
- Work in a fast-paced environment
- Knowledge of customer service principles and practices
- Proficient in the use of computers and software applications
- Work flexible hours including evenings, weekends, and holidays
- Team player with a positive attitude and strong work ethic
- Previous experience in customer service, call center, or related field is preferred
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