Call Center Specialist

3 weeks ago


Clayton, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking a Call Center Specialist to join our team in Clayton, Missouri. This role is a short-term contract position focused on handling public inquiries related to the Senior Tax Freeze Program. The successful candidate will be proficient in a range of computer programs and customer service software, and will be expected to interact professionally and calmly with the public, even during challenging calls.

Responsibilities:

• Receive and handle calls from the public concerning the Senior Tax Freeze Program.
• Use ADP - Financial Services, Avaya CMS, CRM, and other computer programs to manage call data and customer records.
• Interact professionally with callers, providing accurate and timely information.
• Manage and resolve customer inquiries, ensuring all issues are addressed efficiently.
• Monitor customer accounts and take appropriate action where necessary.
• Use customer service software to enhance the customer experience.
• Respond to inbound calls, providing assistance as required.
• Support customers by answering questions and providing information related to the Senior Tax Freeze Program.
• Perform essential benefit functions as part of customer service delivery.
• Use the 'About Time' software to manage and record call times and durations.• Proficiency in using ADP - Financial Services
• Familiarity with Avaya CMS
• Competency in various Computer Programs
• Experience with CRM (Customer Relationship Management) systems
• Ability to use Customer Service Software effectively
• Knowledge of About Time software
• Ability to Answer and manage Inbound Calls
• Proven experience in Assisting Customers
• Understanding of Benefit Functions
• Strong communication skills, both written and verbal
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalent; college degree preferred
• Previous experience in a customer support role is advantageous
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent problem-solving abilities.
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