Associate Titles Specialist

4 weeks ago


Indianapolis, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for an Associate Titles Specialist in Indianapolis, Indiana. This role involves interacting with various parties such as customers, banks, and credit unions, primarily focusing on automative titling operations. This role will be based in an office environment and is integral to our daily operations.

Responsibilities:

• Engage in outbound calls to banks, credit unions, and customers to gather necessary documents
• Handle customer enquiries and provide updates on their account status
• Ensure accurate and efficient organization and filing of title documents
• Keep a close eye on customer accounts and take appropriate actions when necessary
• Collaborate with other departments to obtain account updates
• Sort, distribute, scan, upload, and file daily mail promptly and efficiently
• Maintain office filing and storage systems
• Confirm payoffs and request for titles, LRs, BOS for processing by reaching out to lien holders
• Monitor incoming emails/VMS and answer or forward as required
• Utilize customer service and inbound/outbound call skills to communicate with customers effectively
• Create and maintain accurate department reports and records.

This role requires skills in Customer Service, Inbound Outbound Calls, Daily Mail, Keeping Accurate Records, Department Reports, and Maintaining Files.• Proficiency in customer service operations, demonstrating excellent communication and interpersonal skills.
• Experience with handling inbound and outbound calls, ensuring prompt and efficient customer response times.
• Familiarity with managing daily mail, sorting and distributing correspondence as required.
• Ability to keep accurate records, maintaining meticulous attention to detail and organizational skills.
• Experience in preparing department reports, utilizing strong analytical and reporting abilities.
• Proficiency in maintaining files, demonstrating strong organizational and administrative skills.
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