Insurance Premium Payment Associate

2 weeks ago


Virginia Beach, United States Sparks Group Full time
Job DescriptionJob DescriptionJob Summary/Company: Are you a dedicated and passionate professional seeking an opportunity to work for a dynamic company? This opportunity requires for you to be local to the Norfolk, Virginia area.
After 3 weeks of in office training, you will be eligible to work from home.

Responsibilities:
  • Must answer telephone or mailing inquiries regarding rates, payments, and some billing inquiries.
  • Process members payments to their account and document accordingly in the computer system.
  • Route calls to appropriate departments.
  • Provide excellent customer service skills and professional telephone conduct with members, brokers, and other internal representatives.
  • Must be able to multi-task-talk, type, and toggle between dual monitor screens at the same time.
  • May contact members to obtain or relay account information.
  • 99% of payment associates time will be spent answering phone calls.
  • Will also perform other duties as assigned by Team Coordinator when needed.

Qualifications/Background Profile:
  • High School Grad or Equivalent (GED) (Required)
  • A minimum of one year of customer service phone experience; preferred in a call center or contact center environment
  • Computer proficiency a must.
  • Ability to communicate verbally with callers in a clear, concise & professional manner
  • Ability to work from home with internet access and a quiet workspace

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.



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