Apple/ MAC Technician
1 week ago
BCforward is currently seeking a highly motivated Apple/MAC Technician in New York, NY.
Position Title: Apple/MAC Technician
Location: New York, NY, 10001
Anticipated Start Date: 12-23-2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ Months (contract to hire position)
Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]
Pay Range: $25.00/hr to $26.50/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
Mac Responsibilities:
- Provide Technical Support: Offer comprehensive technical support for MacOS devices, ensuring timely resolution of hardware and software issues.
- Device Management: Utilize JAMF and MaaS360 to manage and deploy Apple devices, ensuring compliance with organizational policies and security standards.
- User Assistance: Assist end-users with troubleshooting and resolving technical issues related to MacOS, including account support, application support, and network connectivity.
- System Maintenance: Perform regular system updates, patches, and maintenance tasks to ensure optimal performance and security of MacOS devices.
- Documentation: Maintain accurate records of support requests, resolutions, and device configurations using IT service management tools. =? Can be omitted since it is not exclusive to Macs
- Training and Guidance: Provide training and guidance to end-users on best practices for using MacOS devices and related software.
- Collaboration: Work closely with other IT team members to implement and support IT projects, ensuring seamless integration and operation of MacOS devices within the organization’s IT infrastructure.
- Security Compliance: Ensure all MacOS devices comply with security policies and procedures, including encryption, antivirus, and data protection measures.
- Incident Management: Respond to and resolve incidents in a timely manner, escalating complex issues to higher-level support when necessary.
- Continuous Improvement: Stay updated with the latest MacOS developments, JAMF, and MaaS360 features, and recommend improvements to enhance IT support services.
Other responsibilities:
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues
Work Environment:
- Office environment
- Walk up kiosk/ vending and lock / network printers
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:
Apple/MAC Technician, Technical Support, and troubleshooting
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer. All qualified applicants willCompany DescriptionAbout BCforward:\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will
-
Mac Technician
2 weeks ago
New York, United States Insight Global Full time5 DAYS A WEEK ONSITE NYC, 2 MONTH CONTRACT (additional holiday support)Title: Mac/ Helpdesk TechnicianLocation: Midtown– 5X a week onsiteDuration: 2 months – holiday supportHours: 35 hours per weekInterview:2 Rounds of Virtual InterviewsMust-Haves:2+ years of true MAC experience (MAC OS X version 10.10 to current and iOS 11.x.x to current) Experience in...
-
new york city, United States Insight Global Full time5 DAYS A WEEK ONSITE NYC, 2 MONTH CONTRACT (additional holiday support)Title: Mac/ Helpdesk TechnicianLocation: Midtown– 5X a week onsiteDuration: 2 months – holiday supportHours: 35 hours per weekInterview:2 Rounds of Virtual InterviewsMust-Haves:2+ years of true MAC experience (MAC OS X version 10.10 to current and iOS 11.x.x to current) Experience in...
-
new york city, United States Insight Global Full time5 DAYS A WEEK ONSITE NYC, 2 MONTH CONTRACT (additional holiday support)Title: Mac/ Helpdesk TechnicianLocation: Midtown– 5X a week onsiteDuration: 2 months – holiday supportHours: 35 hours per weekInterview:2 Rounds of Virtual InterviewsMust-Haves:2+ years of true MAC experience (MAC OS X version 10.10 to current and iOS 11.x.x to current) Experience in...
-
MAC Support Specialist
4 weeks ago
New York, United States Oakridge Staffing Full timeSAAS Technology company based in Union Square NYC is looking for a MAC Support Specialist. ResponsibilitiesManages relationships with staff and third party vendors while acting as point of escalation for support and major incidents, working with staff and applicable vendors to resolve complex technical issues.Creates IT workflows and processes that service...
-
MAC Support Specialist
4 weeks ago
new york city, United States Oakridge Staffing Full timeSAAS Technology company based in Union Square NYC is looking for a MAC Support Specialist. ResponsibilitiesManages relationships with staff and third party vendors while acting as point of escalation for support and major incidents, working with staff and applicable vendors to resolve complex technical issues.Creates IT workflows and processes that service...
-
MAC Desktop Support Specialist
2 months ago
New York, United States Oakridge Staffing Full timeHealthcare Technology company based in Union Square NYC is looking for a MAC Desktop Support Specialist. 3 days/week onsite. ResponsibilitiesPartners with internal customers to provide endpoint support, training, and technical expertise for SaaS services.Manages relationships with staff and third party vendors while acting as point of escalation for support...
-
MAC Desktop Support Specialist
2 months ago
new york city, United States Oakridge Staffing Full timeHealthcare Technology company based in Union Square NYC is looking for a MAC Desktop Support Specialist. 3 days/week onsite. ResponsibilitiesPartners with internal customers to provide endpoint support, training, and technical expertise for SaaS services.Manages relationships with staff and third party vendors while acting as point of escalation for support...
-
MAC Desktop Support Specialist
1 month ago
new york city, United States Oakridge Staffing Full timeHealthcare Technology company based in Union Square NYC is looking for a MAC Desktop Support Specialist. 3 days/week onsite. ResponsibilitiesPartners with internal customers to provide endpoint support, training, and technical expertise for SaaS services.Manages relationships with staff and third party vendors while acting as point of escalation for support...
-
Technical Support Specialist for Mac Devices
1 week ago
New York, New York, United States Oakridge Staffing Full timeOakridge Staffing is a leading provider of IT solutions in the heart of Union Square, NYC. Our company is committed to delivering top-notch services to our clients, and we're looking for a skilled Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for managing relationships with staff and vendors while...
-
MAC/PC Field Technician
1 week ago
New York, United States Lincoln IT Full timeJob Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with 1-2 years of extensive hands on experience with the following: Desktop/Laptop, MAC and Printer troubleshooting. Responsibilities Provide phone support and on-site remediation for workstation issues Troubleshooting and resolving customer system problems...
-
new york city, United States Oakridge Staffing Full timeSAAS Technology company based in Union Square NYC is looking for a MAC Support Specialist. ResponsibilitiesManages relationships with staff and third party vendors while acting as point of escalation for support and major incidents, working with staff and applicable vendors to resolve complex technical issues.Creates IT workflows and processes that service...
-
US-Technical Specialist
24 hours ago
New York, NY, United States Apple Inc. Full timeDo you love how it feels to help others? After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple...
-
Field Technical Support
5 days ago
New York, United States Bucher & Christian Consulting, Inc. dba BCforward Full timeBCforward is currently seeking a highly motivated Apple/MAC Technician in New York, NY. Position Title: Apple/MAC Technician Location: New York, NY, 10001 Anticipated Start Date: 12-23-2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6+ Months (contract...
-
BO-MAC CONTRACTORS LTD. | QA/QC Field Inspector
13 hours ago
new orleans, United States BO-MAC CONTRACTORS LTD. Full timeBo-Mac Contractors, Ltd. in the NEW ORLEANS, LA area is offering challenging and exciting career opportunities for QA/QC FIELD INSPECTOR / TECHNICIAN. We are seeking qualified candidates that are focused on project success and exceeding customer expectations. Qualified candidates must be able to perform all duties listed below safely and follow all of...
-
Residential HVAC Service Technician
5 months ago
York, United States Apple Plumbing, Heating, & Air Full timeApple Plumbing, Heating, & Air is calling all talented Residential HVAC Service Technicians in the Westminster, MD area to apply to join our amazing team full-time! WHY YOU SHOULD JOIN OUR TEAMWe are a family-owned and operated company that invests in our team and offers real opportunities for career growth. We pay our residential HVAC Service Technicians...
-
New York, New York, United States Apple Plumbing, Heating, & Air Full timeResidential HVAC Service Technician OpportunityWe are seeking a highly skilled Residential HVAC Service Technician to join our team at Apple Plumbing, Heating, & Air in Westminster, MD.The ideal candidate will possess excellent communication skills, be a proficient troubleshooter and problem-solver, and have a positive attitude. Requirements include a...
-
Senior MacOS Engineer
6 days ago
New York, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Senior MacOS Engineer in the Private Equity industry, based in New York. As a Senior MacOS Engineer, your role will involve designing and implementing engineering solutions for Apple hardware, providing high-level technical support to executives, and maintaining...
-
Senior MacOS Engineer
4 weeks ago
New York, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Senior MacOS Engineer in the Private Equity industry, based in New York. As a Senior MacOS Engineer, your role will involve designing and implementing engineering solutions for Apple hardware, providing high-level technical support to executives, and maintaining...
-
Executive Support Technician
4 weeks ago
New York, United States Insight Global Full timeJob DescriptionJob DescriptionInsight Global's luxury retail client is looking to bring on 2 Executive Desktop Technicians to help with day to day IT support for their C-Suite executives. Candidates are expected to have 5+ years of experience supporting executives on both Mac and Windows products. This position will be 5 days a week onsite in their NYC...
-
Desktop Support Specialist
2 weeks ago
New York, United States Insight Global Full timeHiring a desktop/end user support associate onsite in Midtown NYC. Role: Tier 1 End User Support TechnicianLocation: Madison Ave New York, NY 10010 (onsite 5 days a week)Pay rate: $20-28 depending on experience levelDuration: long term to permanent roleStart Date: early DecemberRequirements: Proven experience in a technical support role, preferably in a Tier...
