Manufacturing Customer Service
1 month ago
Job Title: Customer Service Representative - Manufacturing
Location: Phoenix, AZ
Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues in a timely and professional manner.
- Navigate customer needs across various time zones, often collaborating with international clients.
- Utilize SAP, ERP systems, and Epicor (a plus) to track orders, inventory, and customer information.
- Act as a liaison between customers and internal teams (production, shipping, etc.) to ensure accurate and on-time delivery.
- Coordinate and ensure smooth communication between different departments and customers, maintaining strong working relationships.
- Be proactive in resolving any potential customer service issues before they become problems.
- Provide support and be willing to cross-train in other areas of the business as needed.
Requirements:
- 3-5 years of experience in customer service, preferably within the manufacturing industry. Aerospace experience is a plus.
- Strong working knowledge of ERP systems, with SAP experience a must. Epicor experience is a plus.
- Ability to work in a fast-paced environment while maintaining a positive and friendly attitude.
- Strong problem-solving skills and assertiveness in managing customer expectations.
- Excellent communication and interpersonal skills with the ability to work collaboratively with diverse teams and customers.
#SRGDH
Express Office: Cincinnati (Northwest)
3551 Springdale Road
Cincinnati, OH 45251
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