Customer Service
2 weeks ago
Our client is an industry-leading bank with urgent needs for Call Center Representatives in Phoenix, AZ. This is a 3-month assignment with potential to extend or become a permanent employee. Please review all details below before applying.
Details:
- Shifts needed: 3pm-11pm, 5pm-2am, 7pm-4am (availability on weekends required)
- Duration: 01/13/2025 (temp to hire, 90-day probationary period)
- Training is 7 weeks, no time off permitted. (Schedule during training is 8am-5pm)
- Location: Phoenix, AZ 85027 (could go hybrid after training at the discretion of your manager after going perm).
- Pay Rate: $20/hr paid weekly (40 hrs/week anticipated schedule)
- Must be able to work holidays.
Responsibilities:
- Providing quality customer experience while working to resolve customers' complaints and inquiries while handling high volume calls and navigated phone systems and computer applications.
- Researching cases independently.
- Handling inquiries for payments, lost/stolen credit cards, dispute, fraud, transaction review, digital options, balance transfers.
- Responsible for reviewing customers' credit cart profile, payments, reviewing accounts, assisting the customer to understand their balances.
- 75-100 calls per day (3-5 minutes per call)
- Transfer more complex or escalated calls to other departments as necessary.
Qualifications:
- High School diploma or GED
- 6+ months of customer service experience (call center preferred but not required)
- Computer skills (website and email navigation, data entry)
- Accuracy and attention to detail
- Communication skills; professionalism
- No Credit Check Required
We can’t wait to tell you all about itCompany DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r
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We can’t wait to tell you all about it
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