Administrative Assistant
4 weeks ago
Responsibilities:
• Act as the first point of contact for the public, providing information on departmental policies, procedures, and programs, and effectively handling inquiries and complaints.
• Accurately process a variety of documents including general correspondence, memoranda, agendas, statistical charts, specifications, bids, reports, and related items.
• Maintain accurate customer credit records and process customer credit applications efficiently.
• Manage email correspondence and schedule appointments as necessary.
• Handle both inbound and outbound calls, ensuring high levels of customer service at all times.
• Utilize Microsoft tools including Excel, Outlook, PowerPoint, and Word to effectively manage and present data.
• Take dictation notes and accurately transcribe them, potentially from tape recordings.
• Provide clerical and administrative support to various entities as required.
• Assist in the resolution of customer inquiries and ensure customer satisfaction.
• Monitor customer accounts and take appropriate action when necessary.
• Proficiency in Microsoft Office Suite including Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word
• Experience in Customer Service, demonstrating excellent interpersonal and communication skills
• Ability to handle inbound and outbound calls professionally and efficiently
• Strong skills in data entry with attention to detail and accuracy
• Experience in managing email correspondence, responding promptly and professionally to inquiries
• Ability to schedule appointments effectively, ensuring no overlaps or conflicts
• Experience in a non-profit setting would be an advantage
• Ability to multitask and prioritize work in a fast-paced environment
• Strong organizational skills and ability to manage administrative records
• High school diploma or equivalent educational qualification required. Higher qualification in administrative studies would be a plus.
Please contact Robert Half at 209.554.0521 for immediate consideration.
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