Customer Care Advocate

1 week ago

Minneapolis, United States Robert Half Full time
Job DescriptionJob Description

Our great west metro client is looking to add a Customer Care Advocate. This role involves being a liaison for employers helping answer all questions.


Responsibilities:


• Serve as the primary contact for employers, addressing their concerns and inquiries via telephone and written correspondence.

• Resolve client questions and issues.

• Develop and maintain strong relationships with customers and other stakeholders, promoting a positive image of our services.

• Utilize MS Office tools to maintain accurate records of customer accounts.

• Take action based on monitoring of customer accounts, ensuring appropriate response to customer needs.

• Act as a subject matter expert.

• Collaborate with internal teams to ensure smooth business operations and processes.

• Uphold the highest standards of professionalism and customer service in all interactions.


• Proficient in MS Office including Excel, Word, and PowerPoint.

• Strong understanding of financial transaction processing and associated systems.

• Excellent communication skills, both written and verbal.

• Ability to handle and resolve difficult customer inquiries and complaints efficiently and professionally.

• Excellent problem-solving skills and attention to detail.

• Ability to multitask and prioritize tasks according to urgency and importance.

• Strong organizational skills and ability to work in a fast-paced environment.

• Knowledge of customer relationship management (CRM) platforms would be advantageous.

• Demonstrated ability to work collaboratively in a team environment.

• Strong commitment to maintaining customer confidentiality and data security.

• Ability to adapt to new software and technology.

• Willingness to continue professional development and stay updated with industry trends.

• Bachelor degree required.

  • Customer Success Advocate

    2 weeks ago

    Minneapolis, Minnesota, United States Trelleborg Group Full time

    Job DescriptionJob Title: Customer Success AdvocateJob Summary:We are seeking a highly skilled Customer Success Advocate to join our team at Trelleborg Group. As a Customer Success Advocate, you will be responsible for providing exceptional customer service and ensuring total customer satisfaction to existing and potential customers.Key...

  • Customer Success Advocate

    2 days ago

    Minneapolis, Minnesota, United States Trelleborg Group Full time

    Job Title: Customer Success AdvocateWe are seeking a highly skilled Customer Success Advocate to join our team at Trelleborg Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and driving business growth through strategic account management.Key Responsibilities:Develop and maintain strong...

  • APX NEXT Customer Success Advocate

    3 weeks ago

    Minneapolis, United States Motorola Solutions Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Guest Advocate

    6 days ago

    Minneapolis, Minnesota, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. Our team members are the heart of our business, and we're committed to creating a culture that's inclusive, diverse, and empowering.Job SummaryWe're seeking a highly motivated and customer-focused Guest Advocate to join our team. As a Guest Advocate, you'll...

  • Care Advocate

    3 weeks ago

    Minneapolis, Minnesota, United States Spring Health Full time

    About the RoleAt Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or...

  • Health Insurance Advocate

    2 weeks ago

    Minneapolis, Minnesota, United States Medix Full time

    {"title": "Health Insurance Advocate", "description": "Key ResponsibilitiesAs a Health Insurance Advocate at Medix, you will be responsible for providing exceptional customer service to our members and providers through inbound calls and emails. Your primary focus will be on resolving complex health insurance-related inquiries, including provider and...

  • Customer Success Advocate

    2 weeks ago

    Minneapolis, Minnesota, United States ResMed Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Brightree, a subsidiary of ResMed. As a key member of our Customer Success Team, you will play a critical role in driving consistent customer value through adoption of Brightree products and services.Key ResponsibilitiesMeet with newly onboarded customers to assess...

  • Guest Experience Advocate

    1 week ago

    Minneapolis, Minnesota, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate. As a Guest Advocate, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.Key ResponsibilitiesProvide personalized service to guests, responding to their needs...

  • RN Care Coordinator

    1 week ago

    Minneapolis, Minnesota, United States University of Minnesota Full time

    About the RoleAs a RN Care Coordinator with University of Minnesota Physicians, you will play a vital role in delivering exceptional patient care and outcomes. This position requires a strong advocate for patients and families, with a focus on coordinating care across the healthcare continuum.Key ResponsibilitiesCoordinate care across the healthcare...

  • Residential Support Advocate

    3 weeks ago

    Minneapolis, Minnesota, United States Pinnacle Services Full time

    Join Our Team as a Residential Support AdvocateAre you looking to enhance your experience in direct care? Pinnacle Services is in search of compassionate and dedicated individuals to become part of our team as Residential Support Advocates. In this role, you will provide essential assistance to individuals with developmental disabilities, mental health...

  • Client Advocate II

    4 days ago

    Minneapolis, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time

    Job Title: Client Advocate IICatholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a dedicated and compassionate individual to serve as a Client Advocate II at our Higher Ground - Minneapolis and Mary Frey Opportunity Center locations.Job Summary:This role involves providing high-quality customer service to clients, ensuring a safe and...

  • Customer Care Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Animal Humane Society Full time

    Position Overview:Are you dedicated to delivering outstanding support and care to pet owners and their beloved animals? We are seeking a Customer Care Specialist to become an integral part of our veterinary team. In this role, you will be the welcoming presence that assists clients, manages appointment scheduling, and ensures a seamless experience for...

  • Community Engagement Advocate

    4 weeks ago

    Minneapolis, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time

    Position OverviewAre you dedicated to empowering individuals and fostering community growth?Catholic Charities of the Archdiocese of St Paul and Minneapolis welcomes your expertise.Community Engagement AdvocateFlexible Work EnvironmentThe mission of Catholic Charities is to support those in need and to champion justice within the community.As the demand for...

  • Housing Advocate

    3 months ago

    Minneapolis, United States The Salvation Army USA Central Territory Full time

    Qualifications High School Diploma/GED and one-year experience in a forward-facing role, preferably a shelter environment. Must have a good understanding of the delivery of Social Services and community services. Ability to accept supervision and work well with colleagues. Work well with diverse clients and respect confidentiality; work within ethical...

  • Client Advocate II

    4 weeks ago

    Minneapolis, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time $18 - $20

    Job DescriptionJob DescriptionAre you passionate about creating opportunities for people to thrive?Catholic Charities is the place for you!Client Advocate II Higher Ground - MinneapolisThe mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.As the need for our services grows and becomes increasingly...

  • Patient Financial Advocate

    3 weeks ago

    Minneapolis, Minnesota, United States Elevate Patient Financial Solutions Full time

    About the RoleElevate Patient Financial Solutions is seeking a highly skilled and compassionate Patient Financial Advocate to join our team. As a Patient Financial Advocate, you will play a critical role in connecting uninsured hospital patients with programs that will cover their medical expenses.Key ResponsibilitiesScreening and Eligibility: Screen...

  • Client Advocate II

    4 weeks ago

    Minneapolis, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time $18 - $20

    Job DescriptionJob DescriptionAre you passionate about creating opportunities for people to thrive?Catholic Charities is the place for you!Client Advocate II Higher Ground - MinneapolisThe mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.As the need for our services grows and becomes increasingly...

  • Client Advocate II

    2 months ago

    Minneapolis, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time

    Job DescriptionJob DescriptionAre you passionate about creating opportunities for people to thrive?Catholic Charities is the place for you!Client Advocate II Mary Frey Opportunity Center (Minneapolis Opportunity Center)The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.As the need for our services...

  • Senior Client Advocate

    4 weeks ago

    Minneapolis, United States Aon Full time

    Aon is looking for a Senior Claim Advocate in Reinsurance! Location: Bloomington, MN Workstyle: Hybrid In this role, you will work closely with the reinsurance broking team to provide extraordinary client services experience in the reinsurance industry. You will be a part of the best-in-class client services team here at Aon. We would love a candidate who...

  • Patient Financial Advocate

    2 weeks ago

    Minneapolis, Minnesota, United States Elevate Patient Financial Solutions Full time

    About the RoleElevate Patient Financial Solutions is seeking a highly skilled and compassionate Patient Financial Advocate to join our team. As a Patient Financial Advocate, you will play a critical role in connecting uninsured hospital patients with programs that will cover their medical expenses.Key ResponsibilitiesScreen and Assess Patients: Screen...