Member Services Representative

3 days ago

San Diego, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Job Description: Member Services Representative
Location: Kearny Mesa, CA

Join a dynamic non-profit organization in Kearny Mesa as a Member Services Representative This role offers a flexible hybrid work schedule, combining in-office and remote work to support a healthy work-life balance.

Key Responsibilities:

  • Handle a high volume of incoming phone calls with professionalism and efficiency

  • Assist members with inquiries, account updates, and resolving concerns

  • Provide accurate and timely information about services and benefits

  • Document all interactions and updates in the CRM system

  • Collaborate with team members to enhance the overall member experience

  • Proactively identify and escalate complex issues to ensure resolution


Qualifications:

  • Previous experience in a high-volume call center or customer service role is preferred

  • Strong verbal and written communication skills

  • Highschool diploma or equivalent is required

  • Proficient in CRM systems and basic computer applications

  • Ability to work effectively in a fast-paced, member-focused environment

  • Detail-oriented, organized, and committed to delivering exceptional service


Working Hours:

  • 40 hours per week

  • Full-time

  • Onsite/hybrid

  • Monday – Friday

  • 8:00am-5:00pm PST


Details:

  • Located in Kearny Mesa, San Diego

  • Contract to hire

  • Compensation: $21.75 per hour


Why Join Us?

  • Be part of a mission-driven team making a positive impact in the community

  • Enjoy a flexible hybrid work schedule

  • Competitive benefits and opportunities for growth


If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible

 



Pay Details: $21.75 per hour

Search managed by: Ciara Norton

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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