Member Services Representative

2 months ago

San Diego, United States Planet Fitness Full time
Benefits:
  • Bonus based on performance
  • Employee discounts
  • Health insurance
  • Training & development
JOIN OUR TEAM

At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people's lives with an affordable, high-end fitness experience." We Set the Tone" as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up. Currently with 33 locations across the East/West Coast and expected to double the number within the next 3-4 years. We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow.

Job Summary: Member Services Representative

(MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members...the upbeat environment and friendships you will gain are a bonus too Our MSR's are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us you will have the opportunity to learn skills applicable to any future job, develop life-long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role.

Essential Duties and Responsibilities:
  • Greet members, prospective members, and guests, providing an exceptional customer experience.
  • Enforcing the Judgement Free zone
  • Always smile and be courteous.
  • Taking prospects on tours
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Help members download PF Mobile App
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Completed assigned cleaning areas.
  • Promotes sales of Tanning lotions and Memberships.
  • Create connections with the community
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Experience in Sales
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • CPR Certification AED/First Aid /CPR
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the club phone during shift.
  • Must be able to occasionally lift to 50 lbs.


If you would enjoy being part of a team first performance-based company than this is the place for you We are seeking for an asset who enjoys new challenges and lets their ambition/hard work be a factor in overcoming these. We provide all the tools, but it is about how you use them to build your success

Compensation: $16.85 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

(if you already have a resume on Indeed)

  • Member Services Representative

    2 months ago

    San Diego, United States North Island Credit Union Full time

    (95%):Provide prompt and accurate information to members regarding accounts, Credit Union products, services, and promotions. Offers and cross-sells Credit Union products and services to meet member needs. Effectively responds to member's questions a Member Services, Member Service, Representative, Engagement, Retail, Banking

  • Member Services Representative

    5 months ago

    San Diego, United States Planet Fitness Full time

    JOIN OUR TEAM! At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people's lives with an affordable, high-end fitness experience." We Set the Tone" as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the...

  • Member Services Representative

    6 months ago

    San Diego, United States Planet Fitness Full time

    JOIN OUR TEAM! At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people's lives with an affordable, high-end fitness experience." We Set the Tone" as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the...

  • Member Service Representative

    4 months ago

    San Diego, United States Crunch Fitness Full time

    Benefits: Employee discounts Free uniforms Opportunity for advancement Training & development Wellness resources Member Service Representative HIGHLIGHTS: $16.85/hour Free Employee Membership Fun, high energy environment Career advancement opportunities Sales training Would you like to work in a fun, high energy, gym environment, where you can develop sales...

  • Member Service Representative

    2 weeks ago

    San Diego, United States Crunch Fitness Full time

    Benefits: Company parties Employee discounts Opportunity for advancement Training & development Wellness resources Free uniforms Member Service Representative HIGHLIGHTS FREE gym membership with all the amenities: Personal training, group fitness classes, hydromassage, tanning, unlimited gym access! Lively environment, versatile assignments, competitive...

  • Member Service Representative

    2 months ago

    San Diego, United States Crunch Fitness Full time

    Benefits: Company parties Employee discounts Opportunity for advancement Training & development Wellness resources Free uniforms Member Service Representative HIGHLIGHTS FREE gym membership with all the amenities: Personal training, group fitness classes, hydromassage, tanning, unlimited gym access! Lively environment, versatile assignments, competitive...

  • Client Services Representative

    3 weeks ago

    San Diego, United States ASI SERVICES INC Full time

    Job Overview:We are seeking a highly skilled Customer Service Representative to join our team. You'll be responsible for handling a high volume of inbound and outbound calls, ensuring 100% customer satisfaction. The ideal candidate is a quick thinker, can work well under pressure, and is able to make sound judgment calls while maintaining empathy and...

  • Member Service Representative

    1 week ago

    San Diego, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Service Representative

    2 weeks ago

    San Diego, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Service Representative

    2 weeks ago

    San Diego, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Client Services Representative

    3 weeks ago

    San Diego, United States ASI SERVICES INC Full time

    Job Overview: We are seeking a highly skilled Customer Service Representative to join our team. You'll be responsible for handling a high volume of inbound and outbound calls, ensuring 100% customer satisfaction. The ideal candidate is a quick thinker, can work well under pressure, and is able to make sound judgment calls while maintaining empathy and...

  • Member Services Coordinator

    2 months ago

    San Diego, California, United States San Diego Association of Realtors Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Member Services Representative to join our team at the San Diego Association of Realtors. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, handling membership inquiries, and performing various administrative tasks to support our...

  • Member Service Representative

    4 weeks ago

    San Angelo, Texas, United States Crunch Fitness Full time

    Member Services Representative Job DescriptionAt Crunch Fitness, we're seeking a highly motivated and customer-focused Member Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their...

  • Customer Service Representative

    4 weeks ago

    San Diego, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionPosition: Customer Service RepresentativePay: $21-$23 per hourLocation: Onsite, San DiegoHours: Monday - Friday 7:30-4:30pm (hours may vary)Temporary-HireResponsibilities:Answer inbound calls and make outbound calls to existing and potential new customersSupport a high volume of emails and callsResolve customer inquiries in a...

  • Member Service Representative

    2 months ago

    San Diego, United States Navy Federal Credit Union Full time

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; a Naval, Member Service, Representative, Service, Retail, Banking

  • Customer Service Representative

    1 month ago

    San Diego, United States Ultimate Staffing Full time

    Position: Customer Service Representative/Member Service Representative I (banking industry) Location: Full-time, onsite. San Diego, CA Pay: $17 to $21 per hour Hours: Monday to Friday 9 AM to 5 PM. Responsibilities Provide exceptional service to new and existing members Perform teller transactions (open new accounts, loan transactions, deposits,...

  • Customer Service Representative

    3 weeks ago

    San Diego, United States HonorVet Technologies Full time

    Position: Customer Service Representative Location: San Diego, CA 92111 Shift: Mon-Fri, 0830-1700 Duration: 13 weeks Description: 1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance or other RBO (Bachelors degree considered in lieu of experience) Knowledge of medical...

  • Customer Service Representative

    1 month ago

    San Diego, United States Ultimate Staffing Full time

    Position: Customer Service Representative/Member Service Representative I (banking industry)Location: Full-time, onsite. San Diego, CAPay: $17 to $21 per hourHours: Monday to Friday 9 AM to 5 PM.ResponsibilitiesProvide exceptional service to new and existing membersPerform teller transactions (open new accounts, loan transactions, deposits, withdraws,...

  • Member Service Representative

    2 months ago

    San Antonio, United States Undefeated Tribe Operating Company LLC Full time

    MEMBER SERVICES REPRESENTATIVEFront Desk AssociatePart Time or Full Time, Hourly Job Family: Club StaffLocation: 7142 San Pedro Ave. #112, San Antonio, Tx 78216 Reports to: Managing Partner / Assistant General ManagerLooking for a member services representative who is responsible for providing exceptional customer service to our club members and staff...

  • Member Service Representative

    2 months ago

    San Marcos, United States Undefeated Tribe Operating Company LLC Full time

    MEMBER SERVICES REPRESENTATIVEFront Desk AssociatePart Time or Full Time, Hourly Job Family: Club StaffLocation: 450 Barnes Drive, San Marcos, Tx 78666 Reports to: Managing Partner / Assistant General ManagerLooking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch...