Mailroom - Provider Services
1 day ago
Position Summary:
The Mailroom Clerk plays a vital role in supporting the daily operations of our nonprofit organization by managing incoming and outgoing mail and ensuring timely and accurate distribution of correspondence and packages. This position is responsible for maintaining the mailroom, coordinating deliveries, and providing excellent service to internal and external stakeholders.
Key Responsibilities:
- Mail Handling:
- Receive, sort, and distribute incoming mail, packages, and deliveries to appropriate departments or personnel.
- Prepare and process outgoing mail, including bulk mailings, certified mail, and courier packages.
- Package Coordination:
- Track and log all incoming and outgoing packages, ensuring accurate records are maintained.
- Collaborate with delivery services and vendors to resolve any delays or issues.
- Mailroom Organization:
- Maintain an organized and secure mailroom, ensuring supplies such as envelopes, stamps, and shipping materials are adequately stocked.
- Troubleshoot and maintain mailroom equipment, such as postage meters and scanners, and coordinate repairs as needed.
- Communication:
- Provide excellent customer service to staff and external contacts, addressing inquiries about mail or packages promptly and professionally.
- Notify recipients of urgent or oversized deliveries.
- Administrative Support:
- Assist with administrative tasks related to correspondence, such as labeling, filing, and scanning documents.
- Support other operational or clerical functions as needed to meet the organization's mission.
Qualifications:
- High school diploma or equivalent.
- Previous mailroom, administrative, or customer service experience is preferred.
- Strong organizational skills and attention to detail.
- Ability to lift and move packages up to 50 lbs.
- Basic computer proficiency, including familiarity with email, Microsoft Office, and data entry systems.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
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