Front Desk Coordinator

3 weeks ago

Redlands, United States Robert Half Full time
Job DescriptionJob Description

We are looking for a Front Desk Coordinator to join our team in Temecula, California. In this role, you will serve as the primary point of contact for our customers, offering exceptional customer service while maintaining strict confidentiality. This role involves administrative assistance, data entry, and handling multi-line phone systems, among other duties.


Responsibilities:


• Serve as a representative of the office, exhibiting professionalism and enthusiasm.

• Provide exceptional customer service in person, via email, text, or over the phone, adjusting communication style to mirror the patient’s personality and establish rapport.

• Respond promptly and accurately to patient queries.

• Evaluate patient charts to ensure all information is complete and signatures are obtained.

• Greet patients warmly upon arrival, update records as needed, and regularly check on waiting patients to maintain comfort.

• Handle calls from surgical patients and assist in rescheduling and confirming appointments.

• Work closely with team members to ensure patient needs are always met.

• Maintain strict patient confidentiality in accordance with HIPAA and office policies.

• Use effective conflict resolution techniques and demonstrate respect for cultural and social differences.

• Assist patients with check-out procedures, including scheduling next appointments and accepting payments.


Must be open to floating between Temecula, Riverside, Redlands

• Minimum of 2 years of experience as a Front Desk Coordinator or similar role

• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook

• Experience with administrative assistance duties

• Ability to handle a multi-line phone system effectively

• Proven customer service skills

• Strong data entry skills, with high attention to detail

• Demonstrable interpersonal skills, with the ability to interact with all levels of staff and clientele

• Experience in organizing files and maintaining records

• Knowledge of concierge services would be advantageous

• Familiarity with the plastic surgery industry would be a plus

• Strong verbal and written communication skills

• Ability to multitask and prioritize tasks efficiently

• Good problem-solving skills and ability to handle stressful situations calmly

• Demonstrable professionalism and a positive attitude.


Bi-lingual spanish preferred but not required

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