Enterprise Customer Success Manager

2 months ago

Phoenix, United States ZipRecruiter Full time
Job DescriptionJob Description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

ZipRecruiter is seeking an Enterprise Customer Success Manager to support our rapidly growing Enterprise business. As the Enterprise Customer Success Manager, you will be responsible for overseeing several Enterprise client accounts. You will own effective client onboarding, implementation, training, and engagement; as well as provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform. You will partner with our Enterprise Sales and Product Strategy teams to maximize client ROI, enabling long-term account growth. You will focus on relationship building, including talking directly to key decision makers at Fortune 1000 and similarly sized companies; and will strive to deliver "WOW" experiences for our customers.

Key Focuses:

  • Serve as a trusted partner and recruitment expert to key customer stakeholders
  • Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals and maximize their ROI
  • Oversee account setup and project manage the implementation to launch, including customer training and onboarding to set the client up for success
  • Collaborate with the Enterprise Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
  • Define success criteria with clients and monitor and optimize performance to ensure targets are exceeded
  • Leverage data and analytics to improve effectiveness of each clients recruitment advertising campaigns and showcase long-term customer value
  • Serve as an intermediary between our customers and internal teams to troubleshoot technical issues and to advocate for enhancements that improve our product and customer results
  • Maintain advanced knowledge of various industry technologies and ZipRecruiter products and services
  • Travel to client premises as needed to review performance and recommend additional product offerings.

Minimum Qualifications:

  • 5+ years of experience as a Customer Success Manager, Account Manager, or other relevant experience
  • 1+ year of experience working with Enterprise and/or high value clients
  • Experience with Recruitment Advertising and/or Performance Based Advertising
  • Passion for providing excellent client service and creating WOW experiences for customers
  • Ability to develop and deliver compelling presentations using data storytelling
  • Experience working with programmatic platforms is a plus
  • Detail-oriented, organized, and strong time-management skills
  • Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
  • Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
  • Excellent problem-solving skills working in ambiguity and with limited direction.
  • Ability to work both independently and within a team environment
  • A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and provide recommendations to make our product and customer experience even better
  • Advanced knowledge of G Suite and MS Office Suite (Word, Excel, PPT).

Category: Sales & Biz Dev

#LI-Remote

The US base salary range for this full-time position is $65,000-$96,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

Company DescriptionZipRecruiter is the fastest growing employment marketplace. We have helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world’s best search algorithm for jobs.Company DescriptionZipRecruiter is the fastest growing employment marketplace. We have helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world’s best search algorithm for jobs.

  • Enterprise Customer Success Manager

    4 weeks ago

    Phoenix, Arizona, United States ZipRecruiter Full time

    Job Title: Enterprise Customer Success ManagerWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at ZipRecruiter. As a key member of our sales organization, you will be responsible for overseeing several Enterprise client accounts, ensuring their success on our platform, and driving long-term account growth.Key...

  • Enterprise Customer Success Manager

    3 weeks ago

    Phoenix, Arizona, United States ZipRecruiter Full time

    Unlock Customer Success with ZipRecruiterWe're seeking a seasoned Enterprise Customer Success Manager to join our team at ZipRecruiter. As a trusted partner to our clients, you'll oversee multiple Enterprise accounts, driving effective onboarding, implementation, and engagement. Your expertise will help clients maximize their ROI and achieve long-term...

  • Enterprise Customer Success Manager

    2 months ago

    Phoenix, United States Renren Full time

    Job Type Full-time Description We are on the lookout for an Enterprise Customer Success Manager to join our growing team!Who are we? Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads'...

  • Enterprise Customer Success Manager

    1 month ago

    Phoenix, Arizona, United States Renren Full time

    Job Title: Enterprise Customer Success ManagerWe are seeking a highly motivated Enterprise Customer Success Manager to join our team and drive growth within the industry.Job Summary:The Enterprise Customer Success Manager plays a crucial role within our organization, managing a diverse client portfolio while ensuring their success and satisfaction. As the...

  • Enterprise Customer Success Manager

    3 weeks ago

    Phoenix, Arizona, United States ZipRecruiter Full time

    Job DescriptionWe offer a hybrid work environment that allows for flexibility and work-life balance. Most US-based positions can also be performed remotely, with the exception of certain roles that require on-site presence.Our Mission:To connect people with their next great opportunity through innovative technology and exceptional customer service.Who We...

  • Enterprise Customer Success Manager

    1 month ago

    Phoenix, Arizona, United States ZipRecruiter Full time

    Job OverviewWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at ZipRecruiter. As a key member of our Enterprise business, you will be responsible for overseeing several client accounts, ensuring their success on our platform, and providing strategic insights to maximize their ROI.Key Responsibilities:Establish deep...

  • Enterprise Customer Success Manager

    4 weeks ago

    Phoenix, Arizona, United States Renren Full time

    Job Title: Enterprise Customer Success ManagerAt Renren, we're seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our organization, you'll play a crucial role in managing a diverse client portfolio, ensuring their success and satisfaction.Key Responsibilities:Manage and nurture relationships with a portfolio of...

  • Enterprise Customer Success Manager

    2 months ago

    Phoenix, United States Virtuous Full time

    About Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector....

  • Enterprise Customer Success Manager

    3 weeks ago

    Phoenix, Arizona, United States Renren Full time

    Job SummaryRenren is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing a diverse portfolio of clients, ensuring their success and satisfaction with our SaaS platform. Key Responsibilities:Manage and nurture relationships with a portfolio of...

  • Enterprise Customer Success Manager

    4 weeks ago

    Phoenix, Arizona, United States Virtuous Full time

    About UsVirtuous is a pioneering software company dedicated to empowering nonprofits to build stronger relationships with their donors. Our mission is to inspire global generosity by providing innovative solutions for fundraising, marketing, volunteerism, and online giving.Job SummaryWe are seeking an Enterprise Customer Success Manager to join our growing...

  • Enterprise Customer Success Manager

    2 months ago

    Phoenix, Arizona, United States Virtuous Full time

    About UsVirtuous is a pioneering software company dedicated to empowering nonprofits to build stronger relationships with their donors. Our mission is to inspire global generosity by providing innovative tools for fundraising, marketing, volunteerism, and online giving.Our ValuesWe foster a culture of curiosity, encouraging our team to ask questions and seek...

  • Enterprise Customer Success Manager

    3 weeks ago

    Phoenix, Arizona, United States Content Square Full time

    As a key member of our Enterprise Customer Success team at Content Square, you will play a pivotal role in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships with executives, front-line leadership, and platform end...

  • Enterprise Customer Success Account Manager

    3 weeks ago

    Phoenix, Arizona, United States 7SIGNAL Full time

    About the RoleAs an Enterprise Customer Success Account Manager at 7SIGNAL, you will be the delivery leader in our account team and a strategic partner to our customers. Your primary responsibility will be to deliver customer value and enable transformational customer outcomes.Key ResponsibilitiesBuild and Manage RelationshipsOwn overall customer...

  • Customer Success Manager

    2 weeks ago

    Phoenix, Arizona, United States Trainual Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Trainual. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer outcomes and driving business growth.Key ResponsibilitiesManage a Collective Book of Business: You will work collaboratively with a team of 2-4...

  • Customer Success Manager

    4 weeks ago

    Phoenix, Arizona, United States Wilson Language Training Full time

    Customer Success ManagerWilson Language Training is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. As a key member of our customer success team, you will be responsible for managing account relationships, supporting ongoing program implementations, and working collaboratively across the organization...

  • Customer Success Manager

    4 weeks ago

    Phoenix, Arizona, United States Modaxo - Trellint Full time

    Job Summary:The Customer Success Manager is responsible for overseeing the daily operations and overall program management of a comprehensive citation management program in the State of Arizona. This program provides violation processing, collection services, and expanded related services and technology.Key Responsibilities:Serves as primary customer...

  • Manager, Customer Success

    4 weeks ago

    Phoenix, United States Paychex Full time

    Lead a Customer Success team to retain customers and expand product and service offerings through ownership and accountability to meeting key operational metrics, including customer satisfaction, retention, cross-sell bookings, upsell bookings, and c Manager, Customer, Retail, Training

  • Customer Success Manager

    1 week ago

    Phoenix, United States The Forehand Agency Full time

    We are seeking a motivated Customer Success Manager to join our remote sales team. As an Customer Success Manager, you will build meaningful customer relationships, provide exceptional service, and guide customers through the application process with care. If you have excellent communication skills, enjoy helping others, and are ready to go the extra mile...

  • Customer Success Manager

    3 weeks ago

    Phoenix, Arizona, United States Expert Institute Full time

    Job OverviewExpert Institute is seeking a highly motivated and results-driven Customer Success Manager to join our dynamic team. As a key member of our Customer Success organization, you will be responsible for managing and growing a book of high-value subscription accounts, building strong relationships with our existing attorney clients, and driving...

  • Scale Customer Success Manager

    2 months ago

    Phoenix, Arizona, United States Virtuous Full time

    Job Title: Scale Customer Success ManagerWe are seeking a highly motivated and customer-focused Scale Customer Success Manager to join our growing Customer Success Team at Virtuous. As a Scale Customer Success Manager, you will play a critical role in ensuring customer retention and overall satisfaction for our tech-touch managed customers.About the RoleIn...