Tier 3 Support

1 week ago

West Des Moines, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Tier 3 Support - End User Computing specialist in the life insurance industry. Based in West Des Moines, Iowa, you will play a vital role in our team, providing advanced technical support and contributing to the growth and development of the team.

Responsibilities:

• Provide mentorship and training to less experienced team members to foster team development.
• Play an active role in executing IT projects such as hardware/software deployments and infrastructure upgrades.
• Show hands-on involvement with incident management, service desk escalation, and end-user support in a large-scale enterprise environment.
• Display proficiency in hardware and software troubleshooting in Windows and MacOS environments, including laptops, desktops, and peripheral devices.
• Utilize scripting skills for automation and solving common IT tasks.
• Support enterprise networks (LAN/WAN, VPN, DHCP, DNS) and display familiarity with TCP/IP and network protocols.
• Maintain a keen focus on maintaining the security of our computer systems, responding to incidents promptly and effectively.
• Demonstrate technical support expertise, providing solutions for a variety of complex issues.
• Utilize Active Directory and Configuration Management skills to manage user access and system configurations.
• Provide end-user support and desktop support, ensuring smooth operation of our computing environment.• Minimum of 5 years of experience in a similar role, preferably within the insurance industry
• Proficient in Active Directory
• Solid understanding of Computer Hardware
• Extensive experience in Configuration Management and Deployments
• Demonstrated ability to Provide Technical Support
• Proven experience in Tier 3 Support
• Proficient in handling Computer Incident Response Team (CIRT) tasks
• Familiarity with Computer Security Incident Response Team procedures
• Proven ability in Incident Resolution
• Experience in providing End-User Support
• Excellent Desktop Support skills
• Proficiency in Mac OS and Windows OS
• Knowledge of Enterprise Network
• Experience with LAN - Local Area Network and WAN - Wide Area Network
• Understanding of TCP/IP protocols
• Excellent problem-solving and communication skills
• Ability to work in a team and independently
• Bachelor's degree in Computer Science or relevant field is preferred
• Relevant IT certifications will be considered as a plus.

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