Member Services Representative ll

3 weeks ago

Covina, United States Foothill Credit Union Full time
Job DescriptionJob Description
Description:

Position: Member Service Representative II - Floater

Salary Range: $19.00 to $25.39

Status: Full-time


Description

Founded in 1958, Foothill is a not-for-profit, member-owned, $720 million-strong cooperative financial institution serving more than 30,000 members. We focus on providing quality member service to our 300+ SEGs, including six hospitals, fourteen school districts, two colleges, seventeen private schools, businesses, and municipalities in the San Gabriel Valley.

Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve to give back to our members and community.


Benefits:

We offer a competitive compensation package that includes benefits such as health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.

Health Insurance Coverage (Medical, Dental, and Vision)

401(k) Plan with dollar-for-dollar match (up to 6%)

Profit-Sharing Plan

Flexible Spending Account

Paid Time-Off Program

Educational Reimbursement Program

Paid Holidays

Special Recognition Programs

Referral Program


Summary:

The MSR ll delivers outstanding member service, aiming to surpass predetermined cross-selling targets. They actively contribute to achieving overall organizational objectives and ongoing promotional efforts while maintaining satisfactory member service benchmarks. As an MSR ll Branch Floater at Foothill, you will support our various branches by providing excellent customer service and operational assistance. This dynamic position offers the opportunity to work across different locations, gain valuable experience, and contribute to Foothill Credit Union's success.


Essential Duties and Responsibilities:

The job duties, responsibilities, and requirements represent the required knowledge, skill, and/or ability but may not be all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.

  • Perform tasks independently, analyze research, and resolve problems and members' issues with minimal supervision.
  • Consistently adhere to sales and service guidelines to provide an exceptional member service experience.
  • Receives and disburses funds, posts deposits, loan payments, transfers, withdrawals, addition, and deletion of authorized account signers.
  • Processes loan advances from credit card or line of credit accounts.
  • Issues cashier's checks
  • Balances cash drawer daily
  • May conduct limited activities associated with opening new accounts.
  • Assist members with complex requests.
  • Create a welcoming, friendly, professional environment when interacting with the public.
  • Consistently achieve cross-sell goals by promoting and selling products and services to fit the member's needs.
  • Scans and balances check in preparation for check processing.
Requirements:

Experience/Education Requirements:

  • High school diploma or equivalent
  • 1-3 years of credit union/banking experience.

Must have a solid understanding of the credit union regulations and statutes.


Other Skills and Abilities:

· Effective verbal and written communication skills.

· Reliable attendance and good judgment.

· Projects a professional image.

· Bilingual (Spanish/English) proficiency preferred.

· A valid California Class C Driver's License, a method of transportation when needed to carry out job-related essential functions, and at least minimum automobile insurance coverage as required by the State of California


Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



Compensation details: 19-25.39 Hourly Wage



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