Help Desk Analyst

2 months ago


Baltimore, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking an experienced Help Desk Analyst for our team operating within the Amusement/Recreation Ser/Entertainment industry. The role is based in BALTIMORE, Maryland, 21244-2501, United States and offers an exciting opportunity.

Responsibilities:

• Provide technical assistance related to Android Development and Microsoft tools.
• Tackle issues related to Cisco and Citrix Technologies.
• Conduct regular checks and maintenance on Mac Computers.
• Manage and resolve queries related to Active Directory.
• Handle Apple Devices and ensure their optimum functionality.
• Troubleshoot and fix issues related to Computer Hardware.
• Oversee the Configuration Management process.
• Lead the deployments and ensure their smooth execution.
• Maintain a proactive approach towards customer service and support.
• Collaborate with the team to achieve service goals and enhance customer experience.• Demonstrated proficiency in Android Development
• Experienced in utilizing Cisco Technologies
• Proficient in the use of Citrix Technologies
• Solid understanding and usage of Mac Computers
• Competence in various Microsoft software and applications
• Ability to manage and maintain Active Directory
• Skilled in handling and troubleshooting Apple Devices
• Knowledgeable in Computer Hardware
• Experience in Configuration Management
• Familiarity with Deployments in a tech environment

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