Senior Help Desk Analyst
2 months ago
Position Summary: This Helpdesk – Support role serves as the initial point of contact and provides technical support to the user base. Support is provided via phone, email, text, and in person/on-site visits to users at any of our ten locations surrounding the Baltimore, MD area. Candidates for this position should possess strong communication, customer service, and technical skills.
Primary Responsibilities:
- Install, configure, and troubleshoot computer hardware and software.
- Assist with new hire onboarding, account setup, and change requests.
- Monitor helpdesk ticketing system queue and act as the primary point of contact.
- Coordinate break/fix work with company vendors, including deliveries and installs.
- Manage IT projects as needed and assist with departmental projects.
Requirements:
- Excellent problem-solving and troubleshooting skills.
- Detail-oriented approach to tasks.
- Customer service-oriented attitude.
- Must have own vehicle (car allowance provided).
- Additional requirements for success in this role:
- A+/Net+/Microsoft certifications strongly preferred.
- Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting.
- Strong reading, writing, and verbal communication skills.
- 3+ years of IT experience, including supporting a Microsoft Windows environment.
- Experience with Microsoft 365, including SharePoint and Teams.
- Capable of working independently as well as part of a team.
- Flexible, quick learner who is resourceful, perseveres, and understands the value of documentation.
- Ability to communicate and work with all levels of staff with varying degrees of technical skills.
- Able to perform physical tasks, including squatting, kneeling, crawling, using/working on a step ladder, sitting, walking, and standing for sustained periods; ability to lift up to 25 pounds if needed.
- Flexibility to work off-hours as needed, including some evenings and weekends.
-
Help Desk Analyst
2 months ago
Baltimore, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking an experienced Help Desk Analyst for our team operating within the Amusement/Recreation Ser/Entertainment industry. The role is based in BALTIMORE, Maryland, 21244-2501, United States and offers an exciting opportunity. Responsibilities:• Provide technical assistance related to Android Development and Microsoft...
-
Senior Financial Analyst
1 month ago
Baltimore, United States Erickson Senior Living Full timeLocation:Erickson Senior LivingWe are seeking a talented Senior Financial Analyst to join our team!This role will have primary responsibilities in Financial Planning & Analysis with specific responsibilities supporting Human Resources functions. This is a Finance to Human Resources consultancy position; not a traditional Business Analyst position....
-
Senior Financial Analyst
1 day ago
Baltimore, United States Erickson Senior Living Full timeLocation:Erickson Senior LivingWe are seeking a talented Senior Financial Analyst to join our team!This role will have primary responsibilities in Financial Planning & Analysis with specific responsibilities supporting Human Resources functions. This is a Finance to Human Resources consultancy position; not a traditional Business Analyst position....
-
Help Desk Technician II
7 days ago
Baltimore, Maryland, United States Baltimore City Community College Full timeJob Description: Help Desk Technician IIEstimated Salary: $62,000 - $80,000 per yearWe are seeking an experienced Help Desk Technician II to join our team at the Baltimore City Community College. As a Help Desk Technician II, you will be responsible for providing intermediate-level technical assistance and support to clients. Your duties will include...
-
Help Desk Engineer
1 week ago
Baltimore, Maryland, United States York Telecom Corporation Full timeJob SummaryWe are seeking a highly skilled Help Desk Technician to join our team at York Telecom Corporation. The successful candidate will be responsible for providing technical support and troubleshooting services to our customers.Key ResponsibilitiesSupporting the maintenance and installation activities in the field.Performing fault isolation techniques...
-
Help Desk Specialist
7 days ago
Baltimore, United States Insight Global Full timeInsight Global is looking for a sharp Help Desk Technician I to join a growing managed serviced client working remotely, with the managing team being located in Baltimore.In this role, the Helpdesk Technician will remote into client desktops to solve various ad hoc issues in a Microsoft environment. To be successful, it is imperative for this individual to...
-
Help Desk Specialist
6 days ago
Baltimore, United States Insight Global Full timeInsight Global is looking for a sharp Help Desk Technician I to join a growing managed serviced client working remotely, with the managing team being located in Baltimore.In this role, the Helpdesk Technician will remote into client desktops to solve various ad hoc issues in a Microsoft environment. To be successful, it is imperative for this individual to...
-
Global Refuge Help Desk Lead
2 weeks ago
Baltimore, Maryland, United States Global Refuge Full timeAbout the RoleIn this critical position, you will lead the Help Desk team to ensure timely and accurate resolution of incidents and requests. Your expertise in help desk operations and service management/ticketing tools will enable you to develop processes and procedures to streamline support operations.You will work closely with other IT teams and...
-
Senior Help Desk Analyst
6 days ago
Baltimore, United States Robert Half Full timePosition Summary: This Helpdesk – Support role serves as the initial point of contact and provides technical support to the user base. Support is provided via phone, email, text, and in person/on-site visits to users at any of our ten locations surrounding the Baltimore, MD area. Candidates for this position should possess strong communication, customer...
-
Senior Financial Analyst
5 months ago
Baltimore, United States Creative Financial Staffing Full timeOur client, a well-known non-profit organization in Baltimore County, MD, is looking to hire a Senior Financial Analyst to join their team. This is a hybrid role, offering a blend of remote work and 1-2 days on-site.About the Role:Our client is in search of a strategic and analytical Senior Financial Analyst who will play a critical role in overseeing the...
-
Senior Business Analyst
1 month ago
Baltimore, United States LHH Full timeJob Posting: Senior Business AnalystLocation: Hybrid - - Baltimore, MDEmployment Type: 1 year contract with possibility of extensionWork Shift: M - F, Standard Business Hours, (40 hours a week)Job Summary:We are seeking a detail-oriented and experienced Senior Business Analyst to lead and manage business analysis activities for key projects within our...
-
Information Technology Help Desk Manager
1 month ago
Baltimore, United States KamisPro Full timeExcellent opportunity to join a large nonprofit as the IT Helpdesk Manager. We will be doing a consulting to perm. Upon conversion the benefits are outstanding (10% employer contribution in retirement plan, extensive PTO and holiday plays, excellent health/vision/dental mainly covered by employer, etc).Onsite support is required two times per week, with the...
-
Information Technology Help Desk Manager
6 days ago
Baltimore, United States KamisPro Full timeExcellent opportunity to join a large nonprofit as the IT Helpdesk Manager. We will be doing a consulting to perm. Upon conversion the benefits are outstanding (10% employer contribution in retirement plan, extensive PTO and holiday plays, excellent health/vision/dental mainly covered by employer, etc).Onsite support is required two times per week, with the...
-
Help Desk Operations Coordinator
1 week ago
Baltimore, Maryland, United States York Telecom Corporation Full timeJob SummaryThe Help Desk Technician will provide critical support to the VBMS program, performing various technical and administrative tasks. This role requires a strong understanding of technology, excellent communication skills, and a high level of professionalism.Key ResponsibilitiesSupport maintenance and installation activities in the field.Perform...
-
Help Desk Coordinator
1 week ago
Baltimore, Maryland, United States Friends School of Baltimore Full timeJob Overview">We are seeking a highly organized and proactive Administrative Support Specialist to serve as the central point of communication for all incoming IT requests and office coordination needs.This role emphasizes administrative support, including purchasing, inventory management, task coordination, and effective communication to ensure smooth IT...
-
Senior Business Analyst Lead
3 weeks ago
Baltimore, Maryland, United States ADAGE INNOVATIONS INC Full timeSenior Business Analyst WantedADAGE INNOVATIONS INC is looking for a highly motivated and experienced Senior Business Analyst to lead our business process consulting projects. The successful candidate will have a proven track record of delivering high-quality solutions that meet client needs and exceed expectations.This role requires a strong understanding...
-
Senior Financial Analyst
1 week ago
Baltimore, Maryland, United States Millennial Management LLC Full timeJob Title: Senior Financial AnalystSalary: $52,000 - $62,000 per yearCompany Overview:Millennial Management LLC is a dynamic company seeking a skilled Senior Financial Analyst to join our team. As a key member of our financial operations team, you will be responsible for processing payments, controlling expenses, and verifying invoices.Job...
-
Senior Financial Analyst MD
1 month ago
baltimore, United States Creative Financial Staffing Full timeOur client, a well-known non-profit organization in Baltimore County, MD, is looking to hire a Senior Financial Analyst to join their team. This is a hybrid role, offering a blend of remote work and 1-2 days on-site. About the Role: Our client is in search of a strategic and analytical Senior Financial Analyst who will play a critical role in overseeing the...
-
Senior Financial Analyst MD
1 month ago
baltimore, United States Creative Financial Staffing Full timeOur client, a well-known non-profit organization in Baltimore County, MD, is looking to hire a Senior Financial Analyst to join their team. This is a hybrid role, offering a blend of remote work and 1-2 days on-site. About the Role: Our client is in search of a strategic and analytical Senior Financial Analyst who will play a critical role in overseeing the...
-
Senior Investment Management Analyst
1 month ago
Baltimore, Maryland, United States Saxon Global Full timeSenior Business AnalystAbout the Role: We are seeking a highly skilled Senior Business Analyst to join our team at Saxon Global. This role will involve working closely with stakeholders across the front office and other departments to develop requirements, process flows, and testing in support of complex programs.Key Responsibilities: The Senior Business...