Help Desk Technician II

5 days ago


Baltimore, Maryland, United States Baltimore City Community College Full time

Job Description: Help Desk Technician II

Estimated Salary: $62,000 - $80,000 per year

We are seeking an experienced Help Desk Technician II to join our team at the Baltimore City Community College. As a Help Desk Technician II, you will be responsible for providing intermediate-level technical assistance and support to clients. Your duties will include troubleshooting equipment problems, resolving and/or recommending further action, and providing user assistance with computer equipment and software.

Responsibilities:

  1. Respond to clients' telephone calls and email requests for service in a timely manner
  2. Troubleshoot and manage relatively simple hardware, software, or network problems
  3. Provide clients with appropriate forms to complete service-related requests for compliance regulations
  4. Enter, assign, and track help desk tickets in the system
  5. Perform routine upgrades on computer workstations, software, and associated peripherals

Requirements:

  • Associate's degree in an information technology related discipline
  • 3 years of experience in the information technology field or equivalent experience working on a help desk environment
  • Certification in at least 2 of the following: MCITP, MCDST, CompTIA A+, or CompTIA Network+

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