Customer Service Specialist

2 months ago


Kansas City, United States TireHub, LLC Full time
Job DescriptionJob Description

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.

The individual must exhibit the following core TireHub commitments:

· Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

· Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

· Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.

· Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.

Role Specifics:

§ Manage incoming customer calls and all aspects of inbound order management

§ Completes outbound phone calls/campaigns as assigned

§ Elevate unresolved customer issues to designated departments

§ Own follow up to customers related to inbound calls and customer requests/issues

§ Drive customer adoption to self-service tools through helpful communication and support

§ Drive communication between Sales and Operations related to customer service

§ Provide B2B and AR support as needed

§ Completes outbound phone calls/campaigns as assigned

§ Complete other tasks assigned by the Customer Service Lead

Performs additional responsibilities as requested*

Competencies:

§ Customer Focus: Building strong customer relationships and delivering customer-centric solutions

§ Resourcefulness: Securing and deploying resources effectively and efficiently

§ Drives Results: Consistently achieving results, even under tough circumstances

§ Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Experience:

  • 2 years minimum previous sales or customer-facing experience preferred
  • Demonstrated success with over-the-phone communication
  • Product & Industry sales knowledge preferred

Knowledge, Skills, and Abilities:

§ Excellent written, interpersonal, and verbal communication skills

§ Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics

§ Microsoft Office experience

This position is based out of TireHub's location at: 1234 Saline Street North Kansas City, MO 64116, USA



  • Kansas City, United States Miracom Hive Full time

    Become a Customer Service Specialist and Lead with Excellence! Are you passionate about delivering exceptional customer experiences? We're seeking a Customer Service Specialist to join our team and be a champion for our customers. You'll handle complex issues, provide expert guidance, and contribute to our team's success. Responsibilities Address...


  • Kansas City, United States Miracom Hive Full time

    Become a Customer Service Specialist and Lead with Excellence! Are you passionate about delivering exceptional customer experiences? We're seeking a Customer Service Specialist to join our team and be a champion for our customers. You'll handle complex issues, provide expert guidance, and contribute to our team's success. Responsibilities Address...


  • Kansas City, United States Miracom Hive Full time

    Become a Customer Service Specialist and Lead with Excellence!Are you passionate about delivering exceptional customer experiences?We're seeking a Customer Service Specialist to join our team and be a champion for our customers. You'll handle complex issues, provide expert guidance, and contribute to our team's success.ResponsibilitiesAddress advanced...


  • kansas, United States Miracom Hive Full time

    Become a Customer Service Specialist and Lead with Excellence!Are you passionate about delivering exceptional customer experiences?We're seeking a Customer Service Specialist to join our team and be a champion for our customers. You'll handle complex issues, provide expert guidance, and contribute to our team's success.ResponsibilitiesAddress advanced...


  • kansas, United States Miracom Hive Full time

    Become a Customer Service Specialist and Lead with Excellence!Are you passionate about delivering exceptional customer experiences?We're seeking a Customer Service Specialist to join our team and be a champion for our customers. You'll handle complex issues, provide expert guidance, and contribute to our team's success.ResponsibilitiesAddress advanced...


  • Kansas City, United States TireHub LLC Full time

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR...


  • Kansas City, Missouri, United States Hertz Full time

    Job SummaryThe Customer Experience Specialist provides exceptional customer service, ensuring customer satisfaction and retention. This role involves creating a culture of empowerment among employees to deliver outstanding customer experiences. Key responsibilities include first contact resolution, customer interaction experience, and handling customer...


  • Kansas City, United States Menlo Full time

    The Customer Success Specialist is responsible for the health, retention, and engagement of our services with our customers. This role will aid in proactive outreach to customers for feedback and make suggestions to improve the overall customer exper Specialist, Customer Experience, Customer, Technology, Retail, Skills


  • Kansas City, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Kansas City, Missouri, United States MEDiAHEAD Full time

    Company OverviewMEDiAHEAD is a leading provider of cloud-based marketing solutions in the Kansas City area.Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Specialist to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service, communicating with clients, and...


  • Kansas City, Missouri, United States RemX Full time

    Job DescriptionRemX Staffing is seeking skilled Customer Service Representatives to join their team. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to clients.Key Responsibilities:Inbound and outbound calls to advise clients on benefitsRespond to and own consumer inquiries and issuesProvide education...


  • Kansas City, Missouri, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier and Front End Services Specialist to join our team at Walmart. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service by...


  • Kansas City, Missouri, United States Kansas City Standard Full time

    Transform Customer ExperiencesWe're seeking a skilled Enrollment Experience Specialist to facilitate seamless interactions between clients and services at Kansas City Standard. As an Entry Level Customer Enrollment Representative, you'll play a crucial role in ensuring that each customer's journey begins on the right note.Key Responsibilities:Highlight the...


  • Kansas City, United States C.H. Robinson Full time

    C. H. Robinson is looking for a Freightview Customer Integration Specialist. In this role, youll make an impact by supporting our current customers and ensuring a smooth onboarding experience for new ones. If youre skilled in customer service and h Freight, Specialist, Integration, Customer, Retail, Training


  • Kansas City, United States Knit RiteThuasne USA Full time

    Position Overview: The Customer Experience Specialist II builds on foundational skills by handling more complex customer concerns and assisting with troubleshooting and problem resolution. This role involves deeper knowledge of products and services and contributes to improving the customer experience. Key Responsibilities: Manage and resolve moderate to...


  • Kansas City, Missouri, United States eTeam Full time

    Job Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our eTeam team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.Key...


  • Kansas City, United States HYSPECO Full time

    Description We're looking for an enthusiastic, highly motivated customer service representative to provide an excellent customer experience. Job seekers should have a background in hydraulic basics and exceptional communication, listening, and problem-solving skills. We want to hear from you if you love interacting with people and are interested in new...


  • Kansas City, United States Menlo Full time

    Job Type Full-time Description The Customer Success Specialist is responsible for the health, retention, and engagement of our services with our customers. This role will aid in proactive outreach to customers for feedback and make suggestions to improve the overall customer experience. This position is responsible for the review of customer satisfaction...


  • Kansas City, Missouri, United States C.H. Robinson Full time

    C.H. Robinson is seeking a dedicated Customer Support Specialist to provide world-class customer service by answering calls, emails, and chats to address customer questions and resolve issues quickly. Key responsibilities include performing routine tracking and tracing, troubleshooting minor load and site concerns, and escalating larger problems as needed....


  • Kansas City, Kansas, United States Harcros Chemicals Full time

    Job SummaryThis role is responsible for serving as the primary point of contact for Harcros Chemicals. The Customer Service Representative will handle a high volume of customer inquiries, provide exceptional support, and ensure seamless communication between customers and internal teams.Key ResponsibilitiesRespond to customer inquiries via phone, email, and...