Customer Service Specialist

4 weeks ago


Kansas City, United States Miracom Hive Full time

Become a Customer Service Specialist and Lead with Excellence

Are you passionate about delivering exceptional customer experiences?

We're seeking a Customer Service Specialist to join our team and be a champion for our customers. You'll handle complex issues, provide expert guidance, and contribute to our team's success.

Responsibilities

  • Address advanced customer inquiries and provide solutions
  • Develop relationships with key clients to enhance customer loyalty
  • Analyze customer feedback and identify areas for improvement
  • Assist in developing customer service policies and procedures
  • Lead training sessions and workshops for the customer service team
  • Coordinate with departments to ensure seamless service delivery
  • Participate in career development programs and travel as needed

Qualifications

  • Strong experience in customer service or related field
  • Exceptional communication and interpersonal skills
  • Ability to think critically and solve complex problems
  • Proficiency in customer service software and tools
  • Bachelor's degree preferred
  • Leadership abilities and experience in team coordination

Benefits

  • Travel opportunities and client engagement across the US
  • Professional growth and leadership development
  • Supportive team environment with a focus on customer excellence
  • Participation in workshops and ongoing training

Join us as a Customer Service Specialist and make a difference. Apply now



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