Customer Operations Associate
5 days ago
We are in need of an Operations Specialist to join our team in the Food & Food Processing industry located in Hartsdale, New York. This role offers a long term contract employment opportunity, primarily focusing on internal operations rather than customer-facing tasks. As an Operations Associate, your primary role would be to support the business operations, primarily through processing orders and maintaining accurate records.
Responsibilities:
• Support the business operations by keying in orders accurately and efficiently.
• Serve on the internal side of operations, focusing more on back-end tasks.
• Process customer applications with precision and ensure all details are accurate.
• Maintain meticulous records of customer accounts, and monitor them for necessary action.
• Resolve customer inquiries promptly and professionally.
• Utilize your skills in Excel to manage and analyze data effectively.
• Work independently with a high level of attention to detail.
• Learn and adapt to new processes and systems, including ERP and EDI systems.
• Comply with industry standards and regulations in all tasks.
• Conduct regular audits to ensure all processed data is accurate and up to date.
• Proficiency in ADP - Financial Services is required for managing financial aspects of customer transactions.• Must be experienced in CRM software to facilitate customer relationship management.
• Should be adept at data processing to handle, analyze, and interpret complex data.
• Familiarity with Epic Software is necessary for efficient workflow management.
• Proficiency in ERP - Enterprise Resource Planning is essential for managing business processes.
• Knowledge of 'About Time' software is required for effective time tracking and management.
• Auditing skills are necessary for ensuring compliance with financial regulations.
• Must possess skills in check processing to handle financial transactions.
• Exceptional communication skills are necessary for effective interaction with customers and team members.
• Compliance skills are essential for ensuring adherence to industry regulations and company policies.
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