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Customer Service Representative

4 weeks ago

Charlotte, United States CRG Corporation Full time
Customer Service Representative

Summary: Our well-established client headquartered in North Charlotte is hiring for multiple B2B Customer Service and Inside Sales Representatives with a well-established team This person will be thoroughly trained on all the company products and processes to ensure a successful transition into the role

Location: Fully remote

Opportunity: Contract-to-Hire

Compensation: $17.00/hour

Responsibilities:
  • Make 30-100 inbound calls per day handling a variety of questions and reasons for the call (billing, want to know more about the product/sales, complaints, shipping questions, wrong order, etc.)
  • Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers
  • Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc. for an assigned market
  • Communicate customer issues and feedback to appropriate individuals using established communication channels
  • Maintain knowledge of competitor's pricing, policies, and market strategy to effectively deal with business competition
  • Champion corporate image and reputation and protect and develop the Company brand by providing customers with suitable promotional activities as directed
  • Assist with product inventories as directed

Experience:
  • High school diploma or GED required, Associates preferred
  • Prior customer service experience required, high-volume call center experience preferred
  • Excellent customer service and professional communication skills as this is B2B customer service
  • Demonstrated customer issue resolution experience required
  • Ability to work hard, build collaborative working relationships, and work with a team to accomplish goals
  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail
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