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Help Desk Analyst II

2 months ago

Homer, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking a Help Desk Analyst II in HOMER, Michigan to join our team in the professional services industry. This role offers a contract to hire employment opportunity that involves providing both on-site and remote end user and server support. As a Help Desk Analyst II, you will be responsible for maintaining documentation, performing basic network diagnostics, and supporting client network environments, among other tasks.

Responsibilities include:
• Proactively maintaining, documenting, and testing client network environments
• Providing on-site and remote end user and server support, focusing on service delivery quality and technical excellence
• Performing basic network diagnostics and repairs
• Supporting mobile communication technologies and workstation hardware
• Participating in technical discussions that impact the client's business continuity and growth
• Developing subject matter expertise in focused area(s) as local team, market, and regional needs dictate
• Professionally documenting all work performed and submitting accurate timecards on a daily basis
• Maintaining accurate and up-to-date documentation of client's network environment and supporting material
• Contributing to project deployment by working with assigned project leads and managers, within defined project scope and milestones.• Proficiency in Basic Network Troubleshooting and Network Administration
• Experience with WLAN and Deployments
• Familiarity with mobile and Mobile App technologies
• Ability to perform Software Upgrades, address Software Problems, and manage Software Configuration
• Skills to Troubleshoot Hardware and manage Workstation Hardware
• Knowledge of TCP/IP, DNS, DHCP, and ActiveSync protocols
• Ability to provide professional customer service and handle user inquiries
• Demonstrated problem-solving skills and ability to handle multiple tasks
• Excellent verbal and written communication skills
• Ability to work in a team and independently
• Relevant certification or degree in IT or related field is preferred.