Senior Patient Scheduling Representative
1 month ago
Overview
The Senior Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during scheduling. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter. S/he a knowledgeable resource for ancillary or clinical departments related to Integrated Patient Scheduling questions or issues.
Demonstrates a customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve performance standards as defined by Access Center Management.
This is a Remote position - "NAH reserves the right to make hiring decisions based in part on applicants' state of residence if outside the state of Arizona".
The primary location of this position is hybrid (remote and on site as needed).
Responsibilities
Patient Referral and Scheduling
* Demonstrates a thorough knowledge of and ability to navigate web-based products or system applications required for referrals or scheduling.
* Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information using web based products, system applications and internal resources to the electronic medical record during the referral process or for appointment booking of assigned services.
* Provides thorough explanation of scheduled procedures and patient instructions that are necessary for conducting services.
* Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to clinical, demographic and insurance information.
* Provides accurate information to patients regarding referral process and future steps fo individual plan of care.
* Performs medical necessity checking for identified services and secures required ABN documentation as appropriate.
* Demonstrates thorough understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.
* When required and/or requested by Integrated Patient Scheduling, has the knowledge of and ability to perform Scheduling, Radiology and Insurance audits as well as any/all other Integrated Patient Scheduling functions as defined Integrated Patient Scheduling management.
Eligibility/Authorization Management
* Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services.
* Navigation of web-based products or system applications and internal resources to initiate and document insurance eligibility, benefit details, and authorization requirements.
* Performs required notifications to ensure online referrals for identified outpatient diagnostic or medical services are secured and documented.
* Demonstrates advanced knowledge of CPT, ICD10 coding, and physician order requirements as required for medical services including determinations for medical necessity.
Financial Counseling
* Demonstrates advanced knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers.
* Educates the patient on insurance eligibility, coverage, authorization requirements and estimated services charges.
Revenue Cycle Support
* Acts as a resource for other departments for referrals/scheduled services related to data entry of patient account fields and provider order/referral requirements.
* Monitors and analyzes Integrated Patient Scheduling reports and system work lists to ensure accuracy of patient record and that all process steps, insurance requirements, and compliance standards have been met for service types.
Compliance/Safety
* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job specific training in the specified time frame.
Qualifications
Education
High School Diploma or GED- Required
Associate’s Degree – Preferred
Medical Terminology Coursework- Preferred
Certification & Licensures
Fingerprinted
Fingerprint clearance cards are needed for those who will work onsite within any NAHMG clinics. This is not required for remote employees.
Experience
At least nine months of demonstrated proficiency at the Patient Scheduling Representative level - Required
Advanced level of computer skills including keyboarding of 25 - 35 words per minute- Preferred
Proficiency in Microsoft applications (Excel, Word, PowerPoint)- Required
-
Senior Patient Scheduling Coordinator
4 weeks ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Corporation Full timeJob SummaryThe Senior Patient Scheduling Representative is a key member of our team, responsible for verifying and collecting patient demographic and insurance information through direct data entry into the electronic medical record during scheduling. This role requires conducting face-to-face or telephonic interviews with patients or authorized...
-
Patient Scheduling Coordinator
4 weeks ago
Flagstaff, Arizona, United States Northern Arizona Healthcare Full timeJob SummaryNorthern Arizona Healthcare is seeking a skilled Patient Scheduling Representative to join our team. As a Patient Scheduling Representative, you will be responsible for verifying and collecting patient demographic and insurance information, conducting face-to-face or telephonic interviews, and accurately documenting discussions and other...
-
Patient Access Representative
2 months ago
Flagstaff, United States Northern Arizona Healthcare Corporation Full timeJob DescriptionJob DescriptionOverviewThe Patient Access Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/pre-admit or admission process prior to discharge. S/he conducts an interview with the patient or authorized...
-
Patient Service Representative
4 weeks ago
Flagstaff, Arizona, United States ZOLL LifeVest Full timeJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest...
-
Lead Patient Access Representative
4 months ago
Flagstaff, United States Northern Arizona Healthcare Full timeOverview: The Patient Access Lead may provide support and assistance for internal department training of new staff for all registration, scheduling, and patient financial activities under direction of Supervisor/Manager. Provides support during staff shortages for all shifts and serves as an active working member of the assigned department area. Acts as an...
-
Lead Patient Access Representative
6 months ago
Flagstaff, United States Northern Arizona Healthcare Full timeOverview The Patient Access Lead may provide support and assistance for internal department training of new staff for all registration, scheduling, and patient financial activities under direction of Supervisor/Manager. Provides support during staff shortages for all shifts and serves as an active working member of the assigned department area. Acts...
-
Lead Patient Access Representative
2 months ago
Flagstaff, United States Northern Arizona Healthcare Corporation Full timeJob DescriptionJob DescriptionOverviewThe Patient Access Lead may provide support and assistance for internal department training of new staff for all registration, scheduling, and patient financial activities under direction of Supervisor/Manager. Provides support during staff shortages for all shifts and serves as an active working member of the assigned...
-
Patient Services Representative
2 months ago
Flagstaff, United States Flagstaff Center Bone And Joint Full timeJob Type Full-time Description JOIN OUR AMAZING PATIENT SERVICE TEAM - WE ARE A GROWING PRACTICE Job Type: Full-time (or will consider part-time for a 2-yr commitment) Monday - Friday, 7:55 a.m. - 5 p.m. * early/late days are available STARTING Pay: $17.60 - $22 per hour DOE We are looking for a phone PSR who has leadership qualities and long-term...
-
Patient Services Representative
2 months ago
Flagstaff, United States Flagstaff Center Bone And Joint Full timeJob Type Full-timeDescriptionJOIN OUR AMAZING PATIENT SERVICE TEAM - WE ARE A GROWING PRACTICE Job Type: Full-time (or will consider part-time for a 2-yr commitment) Monday - Friday, 7:55 a.m. - 5 p.m. * early/late days are availableSTARTING Pay: $17.60 - $22 per hour DOEWe are looking for a phone PSR who has leadership qualities and long-term leadership...
-
Patient Relations Specialist
2 months ago
Flagstaff, United States Northern Arizona Healthcare Corporation Full timeJob DescriptionJob DescriptionOverviewThe Patient Relations (PR) Specialist serves as a central resource and administrative liaison for significant customer concerns at all NAH (inpatient/outpatient) facilities. The PR Specialist provides support, guidance and direction to patients, visitors, physicians and hospital staff for both proactive and reactive...
-
Financial Services Representative
4 weeks ago
Flagstaff, Arizona, United States Modern Woodmen Full timeAbout the RoleWe are seeking a motivated and driven individual to partner with our team as an Associate Financial Representative. This role offers an opportunity to work alongside the Managing Partner and Senior Financial Representative, maintaining existing relationships with Modern Woodmen members while establishing the foundation for their own financial...
-
Associate Financial Representative
1 month ago
flagstaff, United States Modern Woodmen of America Full timeOverview The Modern Woodmen – Flagstaff Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...
-
Associate Financial Representative
6 months ago
Flagstaff, United States Modern Woodmen of America Full timeOverview The Modern Woodmen – Flagstaff Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...
-
Associate Financial Representative
1 month ago
Flagstaff, United States Modern Woodmen of America Full timeOverview The Modern Woodmen – Flagstaff Office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...
-
Housekeeping Professional
1 month ago
Flagstaff, Arizona, United States Civitas Senior Living Full timeTransform Your Passion for Cleanliness into a Fulfilling CareerCivitas Senior Living is seeking a dedicated and detail-oriented Housekeeper to join our team. As a Housekeeper, you will play a vital role in maintaining the cleanliness and comfort of our residents' living spaces.Key Responsibilities:Deep clean resident rooms and common areas, adhering to a...
-
Customer Service Representative
4 weeks ago
Flagstaff, Arizona, United States Domino's Pizza LLC Full timeAbout Domino's Pizza LLCWe are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring that our customers have a positive experience with our brand.Key ResponsibilitiesTake orders and provide customer service to our...
-
Sales Representative
3 months ago
Flagstaff, United States Mondelez International Full time $43,000 - $45,000Sales Representative Become one of our Sales Representatives by maximizing sales, effective planning and order-writing, as well as supporting and completing incidental activities such as merchandising, shelving and pricing, the Sales Representative acts a sales expert to retail stores and partnering up with nationally recognized customers such as Walmart,...
-
Surgical Department Scheduler and Assistant
2 months ago
Flagstaff, United States Northern Arizona Health Full timeJob DescriptionJob DescriptionOverviewThis position's primary and majority of responsibilities is focused surgical scheduling and chart audits, determining billable procedures, supplies and implants and enters charges in support of accurate billing. This position is responsible for surgical scheduling and is responsible for the verification and...
-
Senior Clinical Leader
4 weeks ago
Flagstaff, Arizona, United States Fcs Co Full timeJob Title: Senior Clinical LeaderFcs Co is seeking a highly skilled Senior Clinical Leader to join our team. The ideal candidate will have a strong background in nursing and leadership, with a minimum of 3 years of supervisory experience directing, monitoring, and evaluating the nursing care given by staff, including inpatient psychiatric facilities....
-
Orthopedic Surgery Scheduler and Assistant
2 months ago
Flagstaff, United States Northern Arizona Healthcare Corporation Full timeJob DescriptionJob DescriptionOverviewThe primary and majority of the responsibility of this position is to ensure the scheduling of Orthopedic surgeries and that the procedures run smoothly and are successful in supporting business activities. This position is the interdepartmental staff liaison between staff, providers and customer to ensure surgical...