Customer Service Representative
2 days ago
Schedule: Monday - Friday, 8:00 am - 5:00 pm
About the Role:
We are looking for a dedicated and detail-oriented Customer Service Representative (CSR) to join our team. In this role, you will be responsible for managing customer orders, resolving issues, and maintaining accurate records. The ideal candidate is organized, has strong problem-solving skills, and can thrive in a collaborative environment.
Key Responsibilities:
- Process incoming customer orders accurately and efficiently.
- Maintain organized and up-to-date records of all customer orders and transactions.
- Utilize our computer system to track orders and manage customer inquiries.
- Work closely with team members to provide excellent service and resolve any issues promptly.
- Apply critical thinking and reasoning to address customer concerns effectively.
- Communicate professionally and courteously with customers to ensure a positive experience.
Qualifications:
- Previous experience in customer service or a similar role is preferred.
- Strong organizational and time-management skills.
- Excellent communication skills, both verbal and written.
- Proficiency in basic computer systems and data entry.
- Ability to work well in a team environment and collaborate effectively.
- Problem-solving skills and the ability to use reasoning to resolve customer issues.
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