Customer Experience Specialist

4 weeks ago


Groveport, Ohio, United States Rivian Full time

About Rivian

Rivian is a pioneering company that aims to keep the world adventurous forever. Our mission is to create emissions-free Electric Adventure Vehicles that inspire people to explore and protect the outdoors.

We're looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring that our customers receive the highest level of service and support.

Key Responsibilities:

  • Engage with Rivian customers to understand their unique needs and preferences
  • Support customers as a Rivian product expert, providing guidance and assistance with vehicle features and operations
  • Execute local registration documents with customers during delivery
  • Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian's excellence
  • Complete additional work and tasks as requested by the leadership team

Requirements:

  • 2+ years' experience in customer service; previous EV experience a plus
  • Must be at least 21 years of age
  • High School Diploma or GED required
  • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs
  • Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
  • Commercial driving experience preferred; Commercial Driver's License (CDL) not required
  • Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a pioneering company that is shaping the future of transportation

Equal Opportunity Employer:

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.



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