Customer Experience Specialist
4 weeks ago
About Rivian
Rivian is a pioneering company that aims to keep the world adventurous forever. Our mission is to create emissions-free Electric Adventure Vehicles that inspire people to explore and protect the outdoors.
We're looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring that our customers receive the highest level of service and support.
Key Responsibilities:
- Engage with Rivian customers to understand their unique needs and preferences
- Support customers as a Rivian product expert, providing guidance and assistance with vehicle features and operations
- Execute local registration documents with customers during delivery
- Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian's excellence
- Complete additional work and tasks as requested by the leadership team
Requirements:
- 2+ years' experience in customer service; previous EV experience a plus
- Must be at least 21 years of age
- High School Diploma or GED required
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs
- Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
- Commercial driving experience preferred; Commercial Driver's License (CDL) not required
- Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work with a pioneering company that is shaping the future of transportation
Equal Opportunity Employer:
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve.
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