Billing Representative

1 month ago

Burlington, United States Randstad Full time
Job DescriptionJob Description

Are you detail-oriented, customer-focused, and ready to start a career in administration and billing? We’re seeking an Entry-Level Customer Support & Billing Administrator to join our team, where you'll play a key role in managing service agreements, billing, and supporting our customers.

Key Responsibilities:

  • Regularly interact with customers to ensure timely and accurate billing.
  • Validate service agreement terms and pricing, update billing in our system.
  • Resolve routine inquiries and disputes via phone, email, and ticketing system; escalate as needed.
  • Support data entry for service contracts, meter readings, and contract renewals.
  • Work closely with Sales, Service Management, and administrative teams to ensure customer satisfaction.

Requirements:

  • High School Diploma or GED; some college preferred.
  • Basic administrative experience and strong Microsoft Excel skills.
  • ERP experience is a plus.
  • Able to handle high volumes of data entry and solve problems efficiently.
  • Willingness to work overtime, particularly at month-end.

If you’re ready to learn, grow, and be part of a collaborative environment, apply today

INTERESTED? APPLY NOWFOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.comTXT: Your NAME and BILLING to 954-308-6735

salary: $17 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Under close supervision, responsible for the administration and billing of service agreements. Works in a collaborative environment with Sales, other administrative departments and Service Management while always keeping the customers’ requirements and satisfaction as a top priority.

- Interacts with customers regularly to ensure accurate and timely billing.
- Reviews and validates pricing and terms of service agreements and purchase orders.
- Responsible for entering and updating service agreement billing and terms in custom operating system.
- Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor.
- Retrieves and enters meter reads; retrieves purchase orders for contract renewal.

MINIMUM REQUIREMENTS
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

OTHER EXPECTATIONS (including field of education, motor vehicle, travel, OT)
- Some college strongly preferred.
- Prior administration experience.
- Microsoft Excel skills required along with effective analytical ability.
- ERP experience preferred.
- Ability to complete a high volume of data entry with robust problem-solving skills are necessary.
- Ability to work overtime required, especially at month end.


Skills
  • Billing
  • service agreements
  • Excel (1 year of experience is required)
  • ERP (1 year of experience is required)
    Qualifications
  • Years of experience: 1 year
  • Experience level: Entry Level
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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