Process Coordinator

2 weeks ago

Plano, United States TEKsystems Full time
Job DescriptionJob Description

Process Coordinator

Location: Plano, TX

Contract Length: 12 month contract. Possibility of extension.  

 

Process & Operations Management

· Manage the process for vehicle onboarding, offboarding, and inventory tracking.

· Manage the license and title process, track registration status, manage vehicle registration renewals, and support the vehicle remarketing process.

· Provide support to stakeholder inquiries.

· Identify process improvement opportunities and help with the redesign.

Knowledge Management

· Develop standardized responses and templates for customer agents to utilize for chat and email conversations, aiming to enhance the quality and consistency of customer interactions.

· Create, publish, and manage documents such as operational procedures, job aids, and reference guides.

· Facilitate regular reviews with SMEs, ensuring their insights are incorporated to maintain document accuracy and completeness.

· Help ensure documents comply with legal and compliance requirements, KINTO language, writing style, structure, and format standards.

 

Needed Skillsets:

· At least 3 years of process management or equivalent experience

· Experience creating standard operating procedures or similar documentation

· Highly skilled with MS Excel and PowerPoint

· Experience facilitating meetings

Added bonus if you have (Preferred):

· Fleet management experience

· Experience working with call center agents

Pay and Benefits

The pay range for this position is $20.00 - $23.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plano,TX.

Application Deadline

This position will be accepting applications until Dec 14, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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