Patient Access Representative
4 weeks ago
Description:
In this position you will perform general patient access and registration duties in "EPIC", such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. This position will be primarily supporting the Primary care Call Center.
Skills:
Call center, scheduling, call center, customer service, schedule appointments, front desk, patient access, medical terminology, patient scheduling, epic, insurance verification
Top Skills Details:
Call center, scheduling,call center,customer service,schedule appointments,front desk
Additional Skills & Qualifications:
2 years of customer service experience, 1 year call center experience
Ideal 1 year working in a medical office admin type roles
Excellent Communication and Service service skills. Quick thinker, willing to adapt, strong stress management skills Computer savvy
High School/GED required
Work From Home Requirements:
A connection with 20Mb+ download and 8Mb – 10Mb upload speeds is REQUIRED.
Must be able to hardwire to their internet modem and cannot access internet wirelessly.
Please have each candidate test their internet speed to ensure they can meet this requirement before selected to interview. (www.speedtest.net)
In areas where internet services providers (ISP) are limited, adequate internet services may not be available. It is important that this be considered when evaluating an individual’s ability to work from home.
Workspace:
• Employees who work from home are required to have a quiet and private workspace in the home. We must protect PHI (Patient Health Information) at all times.
o Telecommuting should not be viewed or used as a substitute for dependent care. To dedicate full attention to work duties, telecommuters must make regular dependent care arrangements while telecommuting.
o This is a remote work opportunity, but not suitable for nomadic employment. Candidates must reside in Washington or Idaho during their contract for employment with Kaiser Permanente and cannot travel with their equipment.
• Kaiser Permanente supplies all home agents with a computer, two monitors, keyboard, mouse, headset, and web cam.
• Agents are expected to join training and scheduled meetings with camera on
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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