Customer Service Representative

2 weeks ago


Monroe, United States Sparks Group Full time
Job DescriptionJob DescriptionJob Summary/Company:
Sparks Group has partnered with an airplane maintenance and repair organization in Monroe to identify a Customer Service Representative to join the team. This is a direct hire (perm) opportunity with a convenient 4 day a week schedule, and competitive benefits. Well qualified candidates will have over 3 years experience in high level B2B customer service and account management.

Responsibilities:
  • Supports Customer Service Supervisor in managing all customer accounts and ensuing administrative functions
  • Calculates, prepares, and issues customer estimates and quotes
  • Works with Operations and Quality to ensure customer due dates and monthly sales goals are met
  • Establishes and promotes effective relationships with external/ internal customers, and vendors that maximizes customer experience and fosters company culture
  • Provides back up assistance for Customer Service Supervisor, and as needed for Materials Department
  • Assists in materials resource planning (MRP) within levels adequate to ensure deliveries meet customer timelines and quote parameters
  • Assists in expediting deliveries as required by customer needs
  • Conducts oneself and interacts with others in a manner that supports company goals, initiatives, and culture
  • Provides support and assistance to other functions and operating units, as directed

Qualifications/Background Profile:
  • 3+ years experience in B2B customer service environment
  • Advanced proficiency with Outlook, Excel, and Teams
  • Excellent proactive problem solver
  • Very organized, professional, polished, good attitude, positive outlook.

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.



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