Helpdesk Specialist

Duration

3

Month(s)

Req Description

Description

- Environment:
500-600 end users and growing 4 different locations
Windows 10
Office 365
Azure (Most all of environment is hosted in Azure)
Meraki Network (Cisco)
PC and MAC Devices
Office 365

• High School Diploma or GED
• 3-4 years + experience working with a helpdesk ticketing system.
• Microsoft Windows environment focused – Mac experience appreciated, but not necessary.
• Ability to move between different types of support, including on site support as well as remote support to support users in other locations.
• Some hardware experience.
• Level 3 agent position including taking calls, emails, chats, and managing various ques to assist end users with various hardware and software related issues.
• Assist with the configuration, implementation, and administration of domain infrastructure
• Assist with the configuration, implementation, and administration of Meraki networks
• Assist with the configuration, implementation, and administration of Microsoft Azure, O365 Exchange, MS Teams and SharePoint environments
• Assist in documenting and maintaining systems’ baselines and configuration standards
• Manage computer and device accountability by location
• Assist with maintaining configuration management over IT systems
• Keep appropriate team members informed of the results of the daily discussions to ensure accurate and up-to-date communication among team members
• Act as the point of contact for documenting, troubleshooting, and remediating discovered server or application anomalies
• Diagnose systems tickets accurately via phone, remote tools, and on location
• Perform tasks associated with help desk tickets for both systems and desktop support issues.
• Follow-up with involved parties to research and update any “unknown- status \"tickets
• Perform tasks as an individual contributor and as part of a project team
• Work with minimal supervision while maintaining a high quality of service
• Other duties as assigned

• Professional appearance and conduct with customers, vendors and other employees
• Great attention to detail
• Ability to work in a fast paced, hands-on environment
• Flexibility, team orientation, ability and willingness to learn
• Effective Communication Skills

Enterprise Req Skills

meraki,microsoft azure,o365,microsoft exchange,Windows,Linux,MacOS,active directory,Powershell,Service desk,Troubleshooting,Support,Security+,Servicenow,Hardware/software,windows 10,helpdesk troubleshooting,Office 365

Job Title

help desk specialist

Top Skills Details

Technically savvy with the desire to growth within the company technically Intellectually curious

Primarily Windows environment (Azure, Windows 10, Office 365, Meraki Networks (Cisco), Ipads and Iphones)
Hands on experience supporting (PC and MAC) Devices.
General VTC experience (Set up, Trouble Shoot, Etc)

Worksite Address

Flightline Drive,Lakeland,Florida,United States,33811

Drug Test Required

true

Experience Level

Intermediate Level

External Communities Job Description

.• High School Diploma or GED
• 3-4 years + experience working with a helpdesk ticketing system.
• Microsoft Windows environment focused – Mac experience appreciated, but not necessary.
• Ability to move between different types of support, including on site support as well as remote support to support users in other locations.

EVP

This is an excellent opportunity for some one to grow with a company that is on a great trajectory.
This role will be the pillar in growing an internal IT team with a great opportunity for upward mobility.

Work Environment

On Site

Additional Skills Tags

windows 10,helpdesk troubleshooting,Office 365

Additional Skills & Qualifications

• Advanced knowledge of Windows, Linux, and MacOS Server implementation and administration
• Expertise with Windows and Mac desktop environments
• Advanced knowledge of Active Directory and Active Directory Azure environments
• Experience with PowerShell scripting
• Experience with Networking (Meraki preferred)
• Anti-Virus experience
• Surveillance applications, analog and IP cameras, and DVRs a plus
• Ability to effectively troubleshoot simple server- or access-related issues
• Strong proficiency with MS Office products, including Visio, Word, Excel, Project, PowerPoint, and Outlook
• Flexibility in a dynamically changing environment, acknowledging urgency when necessary
• Must maintain a high level of confidentiality at all times along with the ability to properly handle sensitive materials concerning the organization
• Self-motivated and detail-oriented with excellent communications kills
• Ability to lift and move up to 50lbs.
• Travel 25-40%

Business Challenge

Draken Intl has brought their IT back in house and are seeing a large amount of growth. They are building out a new internal IT team to support their growing employees.