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Customer Service Specialist

2 months ago


Richardson, United States Randstad Full time
Job DescriptionJob Description

Experience/Skills Required:

  • High school diploma or equivalent, minimum
  • Bachelor's degree preferred.
  • 2+ years experience with outbound calls in a metrics-driven environment
  • Excellent written and verbal communication skills, including effective listening skills.
  • Ability to learn and understand technical terminology.
  • Able to handle multiple tasks, stay organized, and focused on details.
  • Ability to navigate a computerized data entry system or other relevant applications.

salary: $21 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

  • Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.
  • May respond to e-mail inquiries.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Processes new orders based on customer requests.
  • Tracks open orders to ensure completeness in a prompt manner.
  • Checks pricing and verifies availability.
  • Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
  • Refers highly unusual situations to higher authority for review and reconciliation.
  • May assess needs and suggest/promote alternative products or services.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.


Skills
  • Active Listening
  • Sales
  • Outbound Calls
  • HVAC
  • Cold Calling
  • Call Center
    Qualifications
  • Years of experience: 2 years
  • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.