Customer Service Representative

2 weeks ago


Cuyahoga Falls, United States Robert Half Full time
Job DescriptionJob DescriptionWe are searching for a Customer Service Representative to join our team in the manufacturing industry, located in CUYAHOGA FALLS, Ohio, United States. In this role, you will be the key point of contact for our customers, handling their inquiries, managing their accounts, and ensuring their needs are met with the utmost efficiency and accuracy. This role offers a contract to hire employment opportunity.

Responsibilities:
• Manage customer accounts and monitor their activity
• Take necessary actions based on customer account monitoring
• Ensure accurate and detailed customer account information
• Provide technical product information to customers as required, recommending alternative materials or products when needed
• Keep abreast with the current product offering and lead time information
• Proactively build relationships with customers through outbound check-in calls
• Process customer credit applications with precision and efficiency
• Assist in the onboarding of new customers, guiding them through business processes
• Proactively notify customers and sales representatives of potential missed shipments and revised dates on customer orders
• Investigate and resolve customer issues, preparing and processing credit memos, debit memos, and return material authorizations as needed
• Strive to enhance the customer experience by sharing relevant customer feedback to aid in the improvement of our offerings
• Evaluate our customer support processes, devise improvements, and measure results
• Learn each function of the department as applicable.• Proficiency in Microsoft Excel for data analysis and reporting
• Experience with answering inbound calls in a timely and professional manner
• Strong customer service skills with a focus on delivering high-quality support
• Ability to perform data entry tasks with high accuracy and attention to detail
• Excellent written communication skills for email correspondence
• Knowledge of order entry processes in a manufacturing environment
• Experience with handling both inbound and outbound calls
• Ability to work effectively in a team-oriented environment
• Strong problem-solving skills to effectively address customer inquiries and issues
• Willingness to learn and adapt to new technologies and processes.

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