Customer Service Representative
2 weeks ago
Responsibilities:
• Manage customer accounts and monitor their activity
• Take necessary actions based on customer account monitoring
• Ensure accurate and detailed customer account information
• Provide technical product information to customers as required, recommending alternative materials or products when needed
• Keep abreast with the current product offering and lead time information
• Proactively build relationships with customers through outbound check-in calls
• Process customer credit applications with precision and efficiency
• Assist in the onboarding of new customers, guiding them through business processes
• Proactively notify customers and sales representatives of potential missed shipments and revised dates on customer orders
• Investigate and resolve customer issues, preparing and processing credit memos, debit memos, and return material authorizations as needed
• Strive to enhance the customer experience by sharing relevant customer feedback to aid in the improvement of our offerings
• Evaluate our customer support processes, devise improvements, and measure results
• Learn each function of the department as applicable.• Proficiency in Microsoft Excel for data analysis and reporting
• Experience with answering inbound calls in a timely and professional manner
• Strong customer service skills with a focus on delivering high-quality support
• Ability to perform data entry tasks with high accuracy and attention to detail
• Excellent written communication skills for email correspondence
• Knowledge of order entry processes in a manufacturing environment
• Experience with handling both inbound and outbound calls
• Ability to work effectively in a team-oriented environment
• Strong problem-solving skills to effectively address customer inquiries and issues
• Willingness to learn and adapt to new technologies and processes.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative- East
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative Position
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Customer Service Representative
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Customer Service Representative- East
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Customer Service Representative
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Twin Falls, United States WestRock Full timeThe Customer Service Supervisor (CSS) will serve as the face of Smurfit Westrock to customers as a critical liaison between the customer, sales, and production operations teams. As a CSS, you will simultaneously provide support to the Customer Servic Customer Service, Customer Service Representative, Service Manager, Representative, Sales Representative,...
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Licensed Insurance Customer Service Professional
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