Customer Service Rep
1 week ago
Partners Personnel is Customer Service Representative – Sales Department for our client in the Mount Joy, PA area. This is a contract to hire position Monday-Friday 8:00 to 5:00pm. Well, establish company, great benefits.
Position Overview:
As a Customer Service Representative, you will play a key role in supporting our Sales team, ensuring customer satisfaction, and maintaining strong client relationships.
Key Responsibilities:
- Provide exceptional customer service through phone, email, and live chat support.
- Respond to customer inquiries regarding product availability, pricing, and order status.
- Assist in processing sales orders and quotes accurately and efficiently.
- Support the Sales team by managing customer accounts and following up on leads.
- Troubleshoot and resolve customer complaints and issues in a timely manner.
- Coordinate with production, shipping, and logistics teams to ensure smooth order fulfillment.
- Maintain accurate customer records and update the CRM system.
- Stay up-to-date on product knowledge and company offerings to effectively assist customers.
Qualifications:
- Minimum of 1 year of experience in a customer service role (preferably in sales)
- Previous experience working in manufacturing
- OR recent college graduate with a degree in Business, Marketing, or a related field.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems (preferred).
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