Customer Service Representative

24 hours ago


Mount Joy, United States WOTM - Partners Professional Full time
Job DescriptionJob Description

Partners Personnel is Customer Service Representative – Sales Department for our client in the Mount Joy, PA area.  This is a contract to hire position Monday-Friday 8:00 to 5:00pm.  Well, establish company, great benefits.
 

Position Overview:
As a Customer Service Representative, you will play a key role in supporting our Sales team, ensuring customer satisfaction, and maintaining strong client relationships.

 Key Responsibilities:

  • Provide exceptional customer service through phone, email, and live chat support.
  • Respond to customer inquiries regarding product availability, pricing, and order status.
  • Assist in processing sales orders and quotes accurately and efficiently.
  • Support the Sales team by managing customer accounts and following up on leads.
  • Troubleshoot and resolve customer complaints and issues in a timely manner.
  • Coordinate with production, shipping, and logistics teams to ensure smooth order fulfillment.
  • Maintain accurate customer records and update the CRM system.
  • Stay up-to-date on product knowledge and company offerings to effectively assist customers.

Qualifications:

  • Minimum of 1 year of experience in a customer service role (preferably in sales)
  • Previous experience working in manufacturing
  • OR recent college graduate with a degree in Business, Marketing, or a related field.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems (preferred).
Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

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