Member Experience Specialist II

4 days ago

Rio Rancho, United States Kirtland Federal Credit Union Full time
Job DescriptionJob Description

Working at Kirtland CU is more than a job-it's a career, and one in the financial world We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. Visit our careers page on our website to view our exciting opportunities and our fantastic benefits.

We are currently seeking a Part-Time Member Experience Specialist, which is a dual role as a teller/banker, to join Kirtland Credit Union at our Rio Rancho location.

Join the rest of our teammates and become eligible for the part-time benefits package that we offer:

  • 401(k) Retirement savings program that includes employer match.
  • Generous Paid Time Off (PTO) Program
  • Tuition Reimbursement for College Degrees
  • Employee Clothing Advance
  • Fitness Reimbursement Program
  • Employee Assistance Program
  • Short- and Long-Term Disability
  • Travel Assistance

This is what we'd like you to do:

Be responsible for creating an exceptional member experience. What does that mean? You will perform a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. You will identify needs, develop financial relationships, and consistently provide members with opportunities for appropriate loan and deposit products and services.

These are what your duties and responsibilities will be:

  • Create, maintain, and enhance member relationships, ensuring an exceptional member experience.
  • Perform a broad variety of member service functions with accuracy and in a timely manner, to include teller transactions, cash handling, account maintenance and opening new accounts.
  • Generate and process loan applications for all consumer lending products, vehicle loans, credit cards, signature loans, and share secured loans.
  • Identify needs, develop financial relationships, and consistently provide members with opportunities for appropriate loan and deposit products and services.
  • Maintain and balance a cash drawer, adhering to Credit Union policies and procedures.
  • Prepare and evaluate information which reflects the current credit worthiness of members and prepare consumer loans for underwriting approval based on KCU lending policies and procedures. Notifies applicants of loan decisions.
  • Assists members with servicing loans by processing such items as payoffs, refinances, payment extensions and payment due date changes.
  • Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly documented.
  • Maintain in-depth knowledge of Credit Union products, services, policies, and applicable regulations.
  • Support the credit union's mission, vision, strategic goals, quality initiatives and service standards.
  • Provide exceptional internal and external member service.

Can you to bring to the table:

  • High School Diploma or GED required.
  • Minimum of one year's cash handling, sales, and customer service experience - preferred but not required.
  • Previous lending or sale experience preferred.
  • Experience with IRA and other consumer deposit products preferred.
  • Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred.
  • Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction.
  • Experience with customer service, identifying needs and providing solutions in a professional manner.
  • Basic skills with identifying and assessing member needs; creating, building and maintaining strong relationships gaining the member's trust.
  • Strong analytical and financial skills
  • Proficient computer skills
  • Strong decision-making skills
  • Ability to be influential.
  • Multi-task oriented with excellent time management skills.
  • Ability to cross-sell various products and services based on member need.
  • Ability to apply critical thinking skills in order to problem solve.
  • Ability to be flexible with a continuous learning and changing environment.

To apply for this position, visit our careers page at www.kirtlandcu.org/careers

Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law



PI7eebd91878c6-25405-34827245

  • Member Experience Specialist II

    4 days ago

    Rio Rancho, United States Kirtland Federal Credit Union Full time

    Job DescriptionJob DescriptionWorking at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. Visit our careers page on our...

  • Behavioral Specialist

    3 weeks ago

    Rio Rancho, New Mexico, United States Rio Rancho Public Schools Full time

    Job Title: Special Education Behavior SpecialistThis is a challenging and rewarding opportunity to join the Rio Rancho Public Schools team as a Special Education Behavior Specialist. As a key member of our Special Services Department, you will play a vital role in supporting students with behavioral needs and helping them achieve academic success.Job...

  • Registered Nurse

    2 weeks ago

    Rio Rancho, New Mexico, United States University of New Mexico Full time

    Job SummaryWe are seeking a skilled Registered Nurse II to join our team on a per diem basis. As a key member of our healthcare team, you will provide direct nursing care to patients in a variety of settings, including inpatient and outpatient environments.ResponsibilitiesProvide high-quality patient care, adhering to established standards and...

  • Registered Nurse

    1 month ago

    Rio Rancho, New Mexico, United States University of New Mexico Full time

    Job SummaryWe are seeking a skilled Registered Nurse II to join our team on a per diem basis. As a key member of our healthcare team, you will provide direct nursing care to patients in a variety of settings, including inpatient and outpatient environments.ResponsibilitiesProvide high-quality patient care, adhering to established standards and...

  • Per Diem RN II

    4 weeks ago

    Rio Rancho, United States University of New Mexico Full time

    Per Diem RN II We are seeking a Per Diem RN II to work in the ICU at SRMC. This position entails providing direct nursing care to patients, serving as a role model for other staff, and ensuring adherence to hospital policies. The ideal candidate will have at least 1 year of related experience and the required certifications. The physical demands for this...

  • Registered Nurse

    6 days ago

    Rio Rancho, New Mexico, United States University of New Mexico Full time

    Per Diem Registered Nurse II Job SummaryWe are seeking a Per Diem Registered Nurse II to join our team at the University of New Mexico. As a Per Diem Registered Nurse II, you will provide direct nursing care to assigned patients consistent with clinical specialty, independent of patient location.Key Responsibilities:Work within the nursing process to provide...

  • IT Systems Support Specialist Level I/II

    2 weeks ago

    Rancho Cordova, California, United States Efficus, Inc. Full time

    Job Title: IT Systems Support Specialist Level I/IIEfficus, Inc. is seeking a highly skilled IT Systems Support Specialist Level I/II to join our team. As a key member of our support team, you will be responsible for providing advanced system support duties in a support desk/applications/desktop/field environment.Key Responsibilities:Operate, maintain, and...

  • Behavioral Health Responder Level II

    1 month ago

    Rio Rancho, New Mexico, United States University of New Mexico - Hospitals Full time

    Job Title: Behavioral Health Responder Level IIJob Summary:The Behavioral Health Responder Level II is a critical role in our team, responsible for providing crisis intervention and support services to individuals in need. As a Behavioral Health Responder, you will work closely with our interdisciplinary team to assess and address the mental health and...

  • Nurse II Per Diem

    2 weeks ago

    Rio Rancho, New Mexico, United States University of New Mexico Full time

    Job SummaryWe are seeking a skilled and dedicated Registered Nurse II Per Diem to join our team at the University of New Mexico. As a key member of our healthcare team, you will provide high-quality patient care and work collaboratively with our multidisciplinary team to achieve exceptional patient outcomes.ResponsibilitiesProvide direct nursing care to...

  • Information Technology Systems Support Specialist Level I/II

    2 weeks ago

    Rancho Cordova, California, United States Mindlance Full time

    Job Title: Information Technology Systems Support Specialist Level I/IIWe are seeking a highly skilled and experienced Information Technology Systems Support Specialist Level I/II to join our team at Mindlance. As a key member of our IT support team, you will be responsible for providing advanced system support duties in a support...

  • Per Diem Registered Nurse II

    2 weeks ago

    Rio Rancho, New Mexico, United States University of New Mexico Full time

    Per Diem RN II OpportunityWe are seeking a skilled Per Diem RN II to join our ICU team at the University of New Mexico. This role involves providing high-quality patient care, serving as a role model for colleagues, and ensuring adherence to hospital policies and procedures.Key Responsibilities:Deliver direct nursing care to patients in the ICU...

  • Safety Supervisor II Transmission and Distribution

    1 month ago

    Rio Rancho, New Mexico, United States RES Full time

    Job SummaryWe are seeking a highly skilled and experienced Safety Supervisor II to join our Transmission and Distribution team. As a key member of our safety team, you will be responsible for implementing and maintaining a safe working environment for our employees and contractors.Key ResponsibilitiesDevelop and implement safety policies and procedures to...

  • Registered Nurse

    2 weeks ago

    Rio Rancho, New Mexico, United States University of New Mexico Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team as a Per Diem II. As a key member of our nursing staff, you will provide direct patient care and work collaboratively with our interdisciplinary team to ensure the highest level of patient satisfaction and outcomes.ResponsibilitiesProvide direct patient care to assigned patients,...

  • Medical Assistant

    1 week ago

    Rio Rancho, New Mexico, United States Presbyterian Healthcare Services Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant II to join our team at Presbyterian Healthcare Services. As a Medical Assistant II, you will provide primary support to our providers by anticipating their needs, preparing patients for visits, and maintaining efficient patient flow.Key Responsibilities:Proactively anticipate provider needs and...

  • Counselor Social Worker I or II

    1 month ago

    Rio Rancho, New Mexico, United States UNM Medical Group, Inc. Full time

    Job SummaryUNM Medical Group, Inc. is seeking a skilled Counselor Social Worker I or II to join our Behavioral Health Clinic in Rio Rancho, New Mexico. This part-time (0.5FTE, 20 hours/week) day shift opportunity is ideal for a motivated professional looking to make a difference in the lives of our patients.Key Responsibilities:Provide psychosocial...

  • Counselor Social Worker I or II

    2 weeks ago

    Rio Rancho, New Mexico, United States UNM Medical Group, Inc. Full time

    Job SummaryUNM Medical Group, Inc. is seeking a skilled Counselor Social Worker I or II to join our Behavioral Health Clinic in Rio Rancho, New Mexico. This part-time (0.5FTE, 20 hours/week) day shift opportunity is ideal for a motivated professional looking to make a difference in the lives of our patients.Key Responsibilities:Provide psychosocial...

  • Per Diem Registered Nurse II

    4 weeks ago

    Rio Rancho, New Mexico, United States University of New Mexico Full time

    Job SummarySeeking a Per Diem Registered Nurse II to provide direct nursing care to patients in the PCU/ICU/ED. As a Per Diem Registered Nurse II, you will serve as a role model to promote a positive work environment and quality patient care.ResponsibilitiesFollow patient safety policies and proceduresEnhance professional growth and development through...

  • Per Diem Registered Nurse II

    2 weeks ago

    Rio Rancho, United States University of New Mexico Full time

    Per Diem Registered Nurse II - Emergency Department Nights Receive up to 26% differentials for weekend nights! FTE: 0.05 Casual Pool (as needed) Shift: Nights Join our team as a Per Diem RN II in the Emergency Department. This position offers the opportunity to provide direct nursing care to patients in a fast-paced, dynamic environment. We are looking for a...

  • Per Diem Registered Nurse II

    2 weeks ago

    Rio Rancho, New Mexico, United States University of New Mexico Full time

    Per Diem Registered Nurse II - Emergency Department NightsEnhance Your Nursing Career with a Dynamic Per Diem OpportunityFTE: 0.05Casual Pool (as needed)Shift: NightsWe are seeking a dedicated and skilled Registered Nurse II to join our team in the Emergency Department. As a Per Diem RN II, you will have the opportunity to provide direct nursing care to...

  • Per Diem II

    2 weeks ago

    Rio Rancho, United States University of New Mexico Full time

    Per Diem II - RN Staffing Position Available We are seeking a qualified RN to work within the nursing process to provide direct nursing care. This position requires a commitment to patient safety, adherence to hospital policies, and the ability to work with patients of all age groups. The ideal candidate will have at least 1 year of directly related...