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Information Technology Systems Support Specialist Level I/II

1 month ago

Rancho Cordova, California, United States Mindlance Full time
Job Title: Information Technology Systems Support Specialist Level I/II

We are seeking a highly skilled and experienced Information Technology Systems Support Specialist Level I/II to join our team at Mindlance. As a key member of our IT support team, you will be responsible for providing advanced system support duties in a support desk/applications/desktop/field environment.

Key Responsibilities:
  • Operate, maintain, and perform repairs on information technology equipment and software.
  • Perform complex duties related to troubleshooting, configuring, performing diagnostics, and assignment-specific desktop and network hardware and software issues.
  • Provide 2nd level help desk support.
  • Lift equipment that weighs up to 50 pounds.
  • Have a valid California Driver's License, Class C.
Requirements:
  • Knowledge of Microsoft Operating systems, including Windows 10 and Windows 11.
  • Microsoft 365 products.
  • Imaging software and automated imaging processes.
  • Principles and practices of customer service.
  • Principles and practices of troubleshooting computer system hardware and software problems.
Equal Opportunity Employer:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.